IN-Senior Associate – TechOps – IT Services Co. IFS – PAN India

Job Description & Summary:

We are seeking a seasoned Technical Operations Lead with expertise in Azure cloud infrastructure database management (SQL and MongoDB) and automation through PowerShell and other forms of scripting (Python / Bash). This role is pivotal to our technical operations with a strong focus on CI/CD pipelines ADO pipeline management and IT service operations. The ideal candidate will be adept in troubleshooting integrations and monitoring with hands-on experience across various systems including ServiceNow Datadog App Insights and Log Analytics.

As the Technical Operations Lead youll enhance IT operations through automation optimize infrastructure and provide strong support across tech stacks. Collaborating with cross-functional teams youll ensure effective system performance integrate new technologies and drive ongoing improvements in technical processes.

Job Position Title:

Senior Associate TechOps IT Services Co. IFS PAN India

Responsibilities:

Azure Infrastructure Management: Lead the design deployment and optimization of Azure solutions ensuring scalability cost-effectiveness and security.

- Database Administration: Manage troubleshoot and optimize SQL and MongoDB environments for high performance and reliability.

- Automation & Scripting: Develop and implement automation solutions with PowerShell and other scripting languages streamlining workflows and reducing manual interventions.

- CI/CD & ADO Pipelines: Oversee the setup maintenance and troubleshooting of CI/CD pipelines in Azure DevOps ensuring efficient and automated deployment cycles.

- Monitoring & Alerting: Implement and maintain monitoring solutions across Splunk Datadog Azure App Insights and Log Analytics to ensure system health performance and SLA compliance.

- IT Service Management: Utilize ServiceNow for ticketing incident and change management ensuring timely and efficient issue resolution and tracking.

- Integration & Troubleshooting: Oversee system integrations across applications addressing and resolving compatibility or performance issues.

- Operational Metrics & Reporting: Develop dashboards and metrics to monitor infrastructure performance detect issues early and enable data-driven decision-making.

- Alert & Incident Response: Configure and optimize alerting processes ensuring that critical issues are quickly escalated and addressed and maintaining response SOPs.

- Cross-functional Collaboration: Partner with stakeholders across architecture development and support teams to align operations with business objectives.

- Documentation & SOPs: Create maintain and continuously improve SOPs and technical documentation to ensure consistent efficient processes.

Mandatory skill sets:

- 5 years in technical operations with a focus on Azure cloud management database administration and automation.

- Strong knowledge of SQL MongoDB and other databases with the ability to optimize and troubleshoot effectively.

- Proficiency in PowerShell scripting; additional familiarity with Python or Bash scripting is a plus.

- Extensive experience with CI/CD pipelines particularly within Azure DevOps and a solid understanding of pipeline management and automation.

- Proven expertise in monitoring and alerting tools especially Datadog App Insights and Log Analytics.

- Hands-on experience with ServiceNow for incident and change management workflows.

- Familiarity with troubleshooting and optimizing the Azure Stack including virtual machines storage accounts and networking configurations.

- Solid understanding of IT security principles and best practices within cloud and database environments.

- Excellent communication and collaboration skills with the ability to convey technical details to non-technical stakeholders.

- Ability to work under pressure and handle multiple competing priorities from business stakeholders.

- Willing to work outside typical business hours as needed to resolve urgent issues or join calls with teams in other time zones.

Preferred skill sets:

Experience with cost optimization strategies for Azure resources ensuring scalability without sacrificing cost-efficiency.

- Familiarity with blue-green deployment methodologies and experience in managing database updates.

- Exposure to additional monitoring and alerting tools and platforms.

- Knowledge of ITIL or other IT service management frameworks for a structured approach to service delivery.

Years of experience required:

5 yrs

Education qualification:

Any UG/PG