Executive Assistant II (Ambassador Team)

Application Deadline: 24 November 2025

Date of Issue: 11 November 2025

Vacancy Notification Circular 251125

Rank:Executive Assistant II

Department / Cluster: Various departments / Hong Kong East Cluster

Pay: HK$19764 to HK$24023 per month

Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

1. Guide and assist patients with registration navigation and use of HA Go mobile app including e-payment and appointment tracking functions.

2. Direct patient to appropriate resources for further assistance such as financial assistance counters or administrative offices.

3. Handle enquiries relating to the new fees and charges schedule fee waivers and service subsidies under the reform.

4. Support communication about the reform by distributing leaflets or digital materials.

5. Maintain good customer service standards by responding courteously clearly and empathetically to all interactions.

6. Offer support to junior staff as needed.

7. Perform any other relevant duties as assigned.

8. Work across hospitals and departments within the cluster subject to operational needs.

Entry Requirements:

1. Completed F.5/S.5 with:

i. Passes in 5 subjects in the HKCEE including English Language (Syl B) and Chinese Language or equivalent;OR

ii. 5 subjects in the HKDSE attaining the level specified below:

- Level 2 in English Language and Chinese Language; and

- Level 2 in New Senior Secondary subjects / Attained in Applied Learning subjects (subject to a maximum of 2 subjects under this category) / Grade E in Other Language subjects; or equivalent

ANDdiploma in a specialized function; OR

2. Completed F.5 /S.5ANDrelevant diploma in a specialized function with experience.

Preferred Attributes / Exposure:

1. With work experience in customer service/ social welfare/ finance/ accounting sectors.

2. Good command of spoken English and Chinese. Fluency in other Asian languages such as Mandarin Nepalese Pakistani is an advantage.

3. Able to work independently with good communication and interpersonal skills.

4. Proficiency in common computer software (e.g. MS Word Excel PowerPoint Chinese word processing Outlook).

Remarks:

1. Please referto for Notes to Applicants.

2. Serving Staff who have completed F.5/S.5 or equivalent and have 2 years relevant experience within HA may also be considered.

3. Selected candidate will be offered 1-year contract.

Please submit application online on or before 24 November 2025. Please note that only on-line applications submitted via Hospital Authority Careers Webpage would be processed.

For enquiries please telephoneor.