Assistant Service Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Assistant Service ManagerJob Description
Job Responsibilities:
Supervise a team of Customer Service Agents ensuring KPIs and service levels are consistently met.
Handle and resolve escalated customer cases requiring managerial oversight.
Conduct performance reviews provide coaching and support employee development.
Monitor daily workflows and allocate resources effectively to meet service demands.
Support and implement continuous improvement initiatives to enhance customer satisfaction.
Collaborate cross-functionally with logistics operations and sales teams to address complex issues.
Track team performance metrics and prepare reports for senior management review.
Minimum required Education:
Bachelors Degree in Business Administration or equivalent or Vocational Education
Minimum required Experience:
Minimum 1 year of experience with Bachelors OR minimum 4 years of experience with Vocational Education in Customer Service Customer Success Customer Support preferably in the Healthcare Industry or equivalent.
Required Experience:
Manager
Key Skills
- Customer Service
- Access Control
- Ale
- Gym
- Jni
- J2me
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
