Head of Design, Banking

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

Square Banking exists to give small businesses the financial tools they need to thrive helping them sell save spend and borrow as fast as they need to. By connecting payments bank tools and cash flow in one seamless experience powered by AI we empower sellers to move money confidently access capital easily and grow their business on their own terms.

Were looking for a Head of Design to lead the next chapter of Square Bankings growth. As the design leader for one of Squares most strategically important organizations youll shape how millions of businesses interact with their money every day. Youll set the vision for how design brand and creative work together to make Square Banking a trusted differentiated and deeply human experience across every product platform and touchpoint.

Youll report to the Head of Design for Square and be a key member of the Banking leadership team alongside peers in Product Engineering and Marketing leading a team of 10 product designers.

You Will

• Set the vision and raise the bar. Define the creative direction and design standards for Square Banking ensuring every experience from onboarding to ongoing engagement feels clear connected and unmistakably Square.
• Lead with trust and craft. Create the conditions for exceptional work by fostering psychological safety inspiring ambition and modeling design excellence across brand product and research.
• Drive company-defining initiatives. Serve as a trusted partner to senior leadership in shaping the strategy for Square Banking and influencing the broader design direction across Square.
• Scale impact through systems. Build design frameworks rituals and structures that allow teams to move fast without sacrificing quality. Promote cohesion across disciplines and regions as Square Banking expands globally.
• Champion customer-centric thinking. Keep small business owners at the heart of every decision balancing business goals with empathetic storytelling and world-class design execution.
• Shape the future of intelligent design. Integrate automation and AI-driven insights to streamline workflows enhance creativity and deliver smarter customer experiences.

You Have

• 15 years of experience in design management both leading and building product design teams.
• A record of delivering transformative high-impact work products that influence company strategy elevate brand perception and drive measurable outcomes.
• Experience leading design at scale across multiple product lines regions and platforms creating cohesion while honoring local nuance.
• A portfolio that demonstrates vision taste and range spanning product experience marketing and innovation.
• A proven ability to partner closely with Product Engineering and Marketing executives to shape roadmaps define strategy and align teams around shared goals.
• Strength in developing and scaling organizations mentoring leaders and fostering a culture of excellence and inclusion.
• Comfort working at both strategic altitude and detail depth you can define a multi-year design vision and also ensure final implementations meet the highest craft standards.
• Passion for systems thinking storytelling and the customer journey with the instinct to simplify complex ideas into intuitive delightful experiences.
• An evolving perspective on designs role in AI automation and emerging technologies and how these can enhance creative output and customer value.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Required Experience:

Director