Reservations Guest Service Agent | Naumi Hotel Auckland

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Auckland

Employment Type: Full-Time Fixed-Term (6 months)

Naumi Hotels is a boutique hospitality group known for our unique design-led hotels exceptional guest experiences and a culture that embraces creativity and innovation.

To strengthen our Front Office team we are introducing a dedicated Reservations Guest Service Agent role to manage guest and corporate enquiries efficiently. We are seeking an enthusiastic detail-oriented individual to manage the Stay and Inbound inboxes handle telephone enquiries and support corporate and inbound reservations for our Auckland property.

You will report directly to the Front Office Manager and work closely with the Group Reservations team to ensure consistent timely communication with guests and corporate clients.

This is the perfect opportunity for a dynamic selfmotivated person to join our growing group and become a valued member of Naumi TEAM. This office-based role is all about collaboration connection and delivering guest experiences that truly matter.

The fun things you get to do

Be the first point of contact for reservations handling calls and emails with accuracy and warmth
Respond promptly to guest enquiries with professionalism and accuracy
Keep hotel PMS systems updated with seamless accurate bookings
Deliver outstanding service resolving booking queries quickly and creatively
Showcase our hotels uniqueness and experiences to inspire guests

Bring with you

At least 3 years of experience in reservations or front office ideally handling key accounts travel agents and tour operators
Solid hospitality background and thrives in guest-focused environments
Outstanding interpersonal skills able to communicate clearly professionally and with ease
Tech-savviness with strong proficiency in MS Office and other digital tools
Excellent written and spoken English with knowledge of additional international or regional languages being a plus
Demonstration of exceptional problem-solving abilities in work experiences

Whats in it for you

Grow with us through opportunities for career development and progression as our business grows
Discount accommodation when staying at our properties across NZ AU and Singapore
Rewards and incentives for positive guest reviews
Referral Bonus Program
Naumi Knights Program

If this sounds like the role you have been waiting for wed love to hear from you apply now! #YoullLikeItHere.

Applicants must be legally entitled to work in New Zealand.

At Naumi diversity equity and inclusion are at the heart of who we are and how we live our values. We welcome applications from people of all backgrounds ages cultures abilities sexual orientations and gender identities. Our goal is to provide a fair inclusive and barrier-free recruitment experience for everyone. If you require any support or adjustments to participate fully in the recruitment process we encourage you to let us know. Please feel assured that anything you share will remain confidential. You can reach our People & Performance team at and well be happy to assist you.

Required Experience:

Location: AucklandEmployment Type: Full-Time Fixed-Term (6 months)Naumi Hotels is a boutique hospitality group known for our unique design-led hotels exceptional guest experiences and a culture that embraces creativity and innovation. To strengthen our Front Office team we are introducing a dedicate...