Assistant Manager, RICP Training

At Universal Creative we design develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Destinations & Experiences worldwide. Our innovative attractions immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.

Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas our team pushes us beyond the boundaries of whats possible to achieve the extraordinary. Together were creating a Universe of fun always ensuring the next thing we do is better than the last thing we did.

JOB SUMMARY:

Through a blend of strategic planning operational management tactical implementation and experiential alignment the RICP Training Specialist delivers a comprehensive training program for Universal Creative. Responsible for maintaining and enhancing existing training while identifying gaps and leading development delivery facilitation and evaluation of new learning solutions.

MAJOR RESPONSIBILITIES:

RICP Training Design & Delivery - Translate strategic plans into actionable training experiences. Design deliver and continuously improve training content to meet learner needs and organizational objectives.

• Design and facilitate live training sessions (virtual and/or in-person).
• Create and revise e-learning modules job aids and/or quick reference guides to support learning outcomes.
• Conduct training needs assessments and gap analyses to identify areas for improvement.
• Gather and analyze participant feedback to enhance future sessions.
• Lead onboarding training for new team members and project stakeholders ensuring consistent understanding of RICP processes.

RICP Training Administration & Process Management - Manage the day-to-day systems processes and logistics that ensure the smooth operation of the training program.

• Update training materials to reflect current practices and store them in the appropriate repositories with appropriate metadata and access control.
• Maintain LMS content to ensure accuracy and relevance to learner roles.
• Coordinate training logistics including room bookings virtual meeting setup and distribution of materials.
• Monitor training participation and completion rates to assess engagement.
• Collaborate with IT and data governance teams to enhance system functionality and implement improvements to training platforms.

RICP Training Strategy & Curriculum Planning Shape the training roadmap to achieve learning outcomes segment the audience structure the curriculum determine delivery methods establish timelines and design assessments.

• Contribute to the long-term planning of RICPs training program and ensure training development and delivery align with the teams mission and vision.
• Collaborate with Creative Studio Engineering & Safety Global Project Hub Legal and other impacted stakeholders to ensure training offerings are cross-functionally aligned.
• Identify and track key performance indicators (KPIs) to measure training effectiveness and the impact of training initiatives.
• Participate in policy and procedure development related to records and information management.
  
  
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

ADDITIONAL INFORMATION:

• Records Management Principles & Practices
• Analytical Thinking
• Attention to Detail
• Training Facilitation & Presentation
• Instructional Design
• Microsoft M365 Office and SharePoint
• Project Management Fundamentals
• Teamwork & Collaboration
• Verbal / Visual / Written Communication

EDUCATION:

• Bachelors degree is preferred.
• Association for Talent Developments (ATDs) Training & Facilitation Certificate is preferred.

EXPERIENCE:

• 3 years of experience in a position requiring technical-oriented procedure writing and/or training materials; or equivalent combination of education and experience.
• Experience in the themed entertainment industry and/or engineering records management is preferred.

Your talent skills and experience will be rewarded with a competitive compensation package.

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