Mercedes-Benz Pre-Owned Manager

Mercedes-Benz of North Haven is seeking a dynamic and results-driven Pre Owned Sales Manager to lead our Mercedes-Benz Certified Pre Owned department. The ideal candidate is a hands-on leader who thrives in a fast-paced performance-driven environment is competitive and passionate about delivering a world-class customer experience.

About us

Mercedes Benz North Haven is apart of the Mauro Motors Automotive Group a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre Owned Cars and Trucks. At Mauro Motors with over 300 employees we know that our people and collectively our team(s) combined with upholding our core values are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company with great people that generate great results. We firmly believe that to achieve this we must follow maintain and protect the Mauro Motors Core Values set forth below:

• We Strive to Be Excellent

• We Win

• We are Persistent and Consistent

• We Understand the Value of Reputation

• We are Team Oriented

• We Collaborate and Communicate

• We Care About Our People

Benefits

• Industry Leading Competitive Pay Plans (We Grow You Grow)
• Performance Bonus Plans
• Full Medical Benefits (Health Dental Vision)
• PTO Policy up to 3 Weeks per Year
• Sick Leave
• 401(k) Matching Plan up to $5000 dollar for dollar match per year
• Industry Leading Training live onsite offsite and virtual
• Employee Discount (Sales Service & Parts)

Responsibilities

• Oversee all aspects of the Pre Owned vehicle department including pricing merchandising and sales performance.

• Desk deals daily and work directly with clients to ensure transparency efficiency and customer satisfaction throughout the sales process.

• Train coach and motivate the sales team to achieve volume and gross profit objectives.

• Manage appraisals and trades with accuracy and transparency.

• Monitor market trends and ensure competitive vehicle pricing and advertising.

• Maintain high CSI scores by ensuring customer satisfaction throughout the sales process.

• Work collaboratively with the New Car Finance and Service Departments to maximize profitability.

• Ensure compliance with all manufacturer and dealership standards and programs.

Qualifications

• Minimum 3 years of management experience in an automotive dealership (Mercedes-Benz or luxury brand experience preferred).

• Proven track record of success in pre-owned sales management and desking deals.

• Strong leadership communication and customer relationship skills.

• Proficiency with CRM inventory management and DMS systems.

• Valid drivers license and clean driving record.