Reservations Coordinator

Are you a customer service wizard with a love for hospitality and a commercial mindsetThen keep reading!

Zoku is a home for business travelers who want to live in a city for anywhere from a few days to a few months. Were not your typical business hotel: we offer a relaxed place to stay work and meet new people while helping residents feel connected to the local scene. Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.

Were also proudly B Corp certified at all four of our locations (Amsterdam Copenhagen Paris and Vienna) which means we hold ourselves to high standards when it comes to social and environmental impact transparency and accountability. At Zoku youll join an international team of driven proactive and fun-loving people who all share one thing: a passion for connecting people across the globe.

TELL ME MORE
As a Reservations Coordinator you are the primary point of contact for our future residents creating unforgettable Zoku experiences before they even arrive. Youll handle all communication via phone and email from our Support Office in Amsterdam ensuring every guest feels supported and excited to stay with us.

Youll engage with fascinating residents partners and bookers across all Zoku locations and play a key role in driving sales by converting inquiries into bookings. Get ready to build a loyal fanbase that will be forever devoted to Zoku ensuring theyll never want to book or stay anywhere else in the city.

You will work from our Support Office in Amsterdam and will report to our Reservations Manager.

WHAT WILL YOU DO
No day looks the same as a Reservations Coordinator but heres a glimpse of what you can expect:

Delivering Exceptional Customer Service:Provide top-notch service via phone and email to help future residents find their perfect stay and answer all pre-arrival questions.

Financial Administration Expertise:Handle financial responsibilities like a pro! Manage invoices payments and generate reports for reservations and revenue optimization maximizing sales and revenue.

Effective Communication and Coaching:Become the voice of our online booking channels and forge strong relationships with our corporate bookers all while guiding our Reservations interns and collaboration with our Sales Managers.

Boost bookings and build loyalty: Spot opportunities upsell stays and turn every inquiry into a Zoku fan ensuring that Zoku is always their first choice when booking accommodation.

WHATS IN IT FOR YOU

• A market conform salary package of min 2505.60 (based on full-time) in accordance with experience and know-how.

• Cool benefits like various discounts and friends & family rates at all Zoku locations.

• A fun young multi-national company with colleagues from across the globe to meet learn and grow with.

• Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.

• A full-time position at one of the 25 coolest hotels in the world that feels like a second home and ispurpose-driven.

• An exciting role in a growing company where you can really make a difference.

• A collaborative international environment that fosters learning and growth.

• A healthy work-life balance and the opportunity to contribute to an innovative company thats changing the hospitality industry.

WE LOVE PEOPLE WHO

• Embrace a service-oriented mindset and consistently go the extra mile to provide exceptional service.

• Radiate positivity and possess an infectious personality.

• Exhibit creativity enthusiasm and an open approach to problem-solving.

• Demonstrate superb organizational skills meticulous attention to detail and accuracy.

• Thrive on achieving results and are adaptable in a fast-paced environment.

• Possess a genuine passion for hospitality.

• Have experience with OTAs & PMS Systems.

A FEWMUST HAVES

• You have a minimum of 1 year of experience working in hotel reservations/ reception or a service-oriented role.

• You are fluent in English; other languages such as French German and Dutch are a big plus.

• You are an EU resident or have a valid working and living permit for the Netherlands.

• You are fully flexible / no fixed working days/hours.

• You are available full-time