Customer Support II (Voice)

Experian is looking for Customer Care Specialists to join our growing Call Center in Hyderabad reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service can interpret consumers written or verbal grievances or disputes and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures.

What youll be doing

• Receive inbound calls handling for our different lines of business
• Performs a variety of activities to ensure consumer satisfaction including interpreting reports responding to general inquiries assisting with fraud alert requests and processing credit and/or score reports
• Handles consumer issues. Interprets and analyzes consumers written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
• Educates consumer on dispute management and offer options for immediate resolution
• Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation obtaining proof to validate consumers requests/concerns.
• Maintains the integrity of the database by ensuring data quality and accuracy.
• Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Qualifications :

• 1 year of Inbound call handling experience (Required)
• Highest Qualification Graduation (Required)
• Excellent English written and oral communications skills (Required)
• Keep performance on a occupied environment (85%-90% Occupancy)
• Pays close attention to the small aspects of a task or situation
• Experience handling support requests from a variety of different channels
• Arrange and manage tasks time and resources
• Interpret information to understand complex problems or situations
• Problem-solving skills
• PC/internet skills to make fast and accurate decisions.
• To make fast and accurate decisions. Short-term visual memory.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Global Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Benefits

Experian care for employees work life balance health safety and support of this endeavor we offer best-in-class family well-being benefits enhanced medical benefits and paid time off.

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time