Assistant Director, Operations and Maintenance

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Facilities proudly builds maintains and improves campus facilities to create a safe and welcoming environment in support of teaching learning and research. Reporting to the Executive Director Operations and Engineering (Executive Director) the Assistant Director Operations and Maintenance (Assistant Director) works closely with other Facilities leadership to deliver operations and maintenance quality and service excellence to the university community through the promotion of a supportive attitude anticipatory service and extensive knowledge on how to best meet or exceed client service expectations.

As a member of the Operations and Maintenance leadership team the Assistant Director actively participates in the development of strategic plans on quality and service excellence for the unit as a whole and for the management of the universitys deferred maintenance program and maintenance of the universitys academic/administrative facilities providing services for these facilities and coordinating the technical review of all major capital projects.

The Assistant Director participates in annual and long-term planning procedures and policy development and implementation and has input into financial planning and resources allocation. The Assistant Director is a proficient quality assurance professional with competent quality management and oversight skills and is accountable for the implementation of published Standards of Service measures compliance to ensure that the standards are met by the Operations and Maintenance team and are adjusted where necessary.

The Assistant Director possesses a broad knowledge of facilities management including but not limited to external and internal building systems; including roofing windows exterior cladding including limestone support infrastructure building automation systems HVAC elevators electrical mechanical and plumbing systems and equipment maintenance. Committed to equity diversity inclusion and indigeneity the Assistant Director is an accomplished safety-focused leader and in partnership with the operations and maintenance managers has management responsibility for successfully empowering the Operations and Maintenance team of Trades professionals to provide optimum client service with emphasis on overall client satisfaction through the daily provision of high-quality services to the university community.

Job Description

KEY RESPONSIBILITIES:
Develops and supports short and long-term plans/programs and annual performance targets for deferred and planned preventative maintenance activities health and safety initiatives and projects related to new builds and renovations. Participates in the development and ongoing review of a strategic plan creating long-term and short-term plans for the Operations and Maintenance team.
Directs and has administrative accountability for the maintenance of the universitys buildings and systems in accordance with the applicable legislation regulations codes and standards by providing leadership to the team in the formulation of maintenance programs (emphasizing preventative and planned maintenance) preparation of budgets and supervision of approved maintenance and some renovation projects. Manages a significant budget that includes maintenance project budgets.
Accountable for exterior site service summer grounds (mostly in-house) and winter operations (mostly contracted) including seasonal planning service standards vendor KPIs/SLAs storm response and OHSA compliance.
Co-develops and manages a client-centric system focusing on levels of quality outcomes underpinned by metrics on satisfaction.
Participates in the development and implementation of a Quality Control program and ensures consistency in quality audits and methodology.
Acts as the liaison officer between Facilities and the clients on campus in a manner that supports and adheres to the departmental mission values and guiding principles.
Provides technical expertise to assist the Operations and Maintenance and Design and Construction units as well as provides technical instruction. Leads the implementation of special projects such as replacing access control systems emergency planning and identifies and contributes to sustainability initiatives.
Determines the need for external contractors in consultation with the management team and coordinates the selection of service providers in accordance with the universitys procurement protocols.
Develops revises and monitors business practices policies and procedures to increase efficiency and deliver quality client-centered services.
Continually evaluates and monitors work to ensure fiscally responsible expenditure of university funds including labour material and the services contractors.
Oversees the health and safety program in the Operations and Maintenance unit and as a competent supervisor is responsible for compliance with the health and safety program ensuring that legislated safety regulations university and departmental safety programs are followed.
Participates on the Facilities Joint Health and Safety Committee ensuring appropriate risk management strategies are in place and enforced to ensure the safety of staff and building occupants.
Effectively interacts and cooperatively works with the Facilities leadership team to meet the operational demand of the Operations and Maintenance team.
Fosters a productive and harmonious workplace through the promotion of a positive team environment which recognizes the value of all Facilities employees.
Creates a climate where collaboration and teamwork among diverse people and groups is the norm.
Promotes a culture where a diverse range of ideas and perspectives are incorporated into the decision-making process.
Directly manages the Operations and Maintenance managers who have managerial accountability for the trades employees.
Manages performance by establishing Key Performance Indicators reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
Plans prioritizes and manages the work of employees providing strategic and tactical advice guidance and coaching. Identifies the need for staff resources participates on staffing committees and makes effective recommendations regarding employee selection.
Manages performance by establishing performance standards reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
Assesses staff training and development needs and ensures that employees receive training required to improve and sustain successful performance.
Investigates addresses and resolves employee/labour relations issues including disciplinary matters. Makes decision or effective recommendations on matters involving possible discipline discharge and probationary termination.
Other related duties as assigned by the Executive Director.

REQUIRED QUALIFICATIONS:
A relevant university degree such as Engineering is preferred; post-secondary diploma in engineering technology building trades property management or related field may be considered.
IFMA CFM or BOMI FMA/RPA (strongly preferred); PEO (.) preferred other recognized FM designations (IFMA FMP/SFP; BOMI SMA/SMT) are assets.
Progressive facilities operations and maintenance leadership in complex multi building portfolios (corporate/commercial or university public or private sector) supervising unionized multi-trade teams.
Sound working knowledge of HVAC mechanical and electrical systems; energy usage and conservation; and exterior site services including summer grounds programs and winter operations.
Demonstrated understanding of relevant building system and safety codes/regulations and accountabilities under each such as but not limited to:

• Ontario Building and Fire Codes
• Elevator Code
• All trades codes including TSSA fuel regulations plumbing ESA electrical heating ventilation air conditioning
• Occupational Health and Safety Act
• Provincial Procurement Guidelines

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .