Director, Transformation and Workforce Strategy (VCA)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Team Description
Visa Consulting and Analytics (VCA) is Visas consulting arm delivering impactful results for clients through expertise in consulting data analytics technology payments and economics. VCA partners with issuers acquirers merchants fintechs payment enablers and governments to solve strategic challenges and drive growth.
Job Description
The Director is responsible for shaping and leading VCAs workforce transformation strategy enabling teams to adopt new ways of working develop future-ready capabilities and operate with greater agility and effectiveness. This role defines how VCA evolves its workforce skills behaviors and operating model to meet the demands of a rapidly changing AI technology-enabled consulting environment.
The Director integrates change leadership employee experience organizational effectiveness talent and capability design and learning architecture into a unified transformation approach that elevates how teams work learn collaborate and deliver. The role sets the strategy and governance for VCAs training ecosystem leader and manager enablement frameworks and the culture and behavior shifts required to support transformation at scale.
The Director partners closely with Technology Practices Regional Leaders and People/Talent to ensure transformation efforts strengthen performance reduce friction improve the employee experience and enhance VCAs ability to deliver value at scale.
Key Responsibilities
- Workforce Transformation Strategy: Set the enterprise strategy for VCAs workforce transformation defining the behaviors capabilities and operatingmodel shifts required for teams to work effectively in an AI technologyenabled consulting environment.
- Behavioral & Experience Insights: Use behavioral adoption and employeeexperience insights to identify friction points and inform targeted interventions that accelerate new ways of working across VCA.
- Ways of Working: Define the behavioral blueprint and role/level expectations for modern consulting delivery including norms manager practices and operating rhythms that enable AI-first technologyenabled insightdriven work.
- Global Training Program: Own the strategy and governance of VCAs learning architecture ensuring teams build the fluency capability and confidence needed to operate in modern technologyintegrated ways of working.
- Leader & Manager Enablement: Develop leader and manager enablement frameworks that clarify what teams must know and do to adopt evolving ways of working and drive performance in a changing environment.
- Transformation Governance & Change Management: Lead VCAs transformation governance model aligning Technology Practices Regions and People/Talent on decisions priorities pacing and enterprise change-management approach.
- Talent & Capability Integration: Define futureready capability expectations by role/level and partner with People/Talent to embed them into hiring signals onboarding performance management and promotion pathways.
- Regional Activation Strategy: Set regionlevel activation plans champion networks and enablement priorities that reinforce workforce transformation and accelerate adoption across diverse markets and delivery teams.
- Impact Measurement & Value Realization: Define the metrics and value framework that measure adoption proficiency behavior change and productivity gains translating insights into actions that scale transformation across VCA.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Qualifications
Basic Qualifications
- 10 or more years of work experience with a Bachelors Degree OR at least 8 years with an Advanced Degree (e.g. Masters/MBA/JD/MD) OR at least 3 years with a PhD.
Preferred Qualifications
- 12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
- Demonstrated success leading digital or AI enabled workforce transformations including behavior change adoption of new ways of working and operating model evolution.
- Strong change leadership capability with experience influencing senior leaders and guiding global teams through shifts in behaviors norms collaboration patterns and culture.
- Ability to interpret behavioral adoption and employee experience insights to identify friction points and design targeted interventions that accelerate transformation.
- Expertise in designing capability frameworks and enterprise learning architectures (e.g. fluency models proficiency tiers role based pathways) that build future ready skills at scale.
- Experience enabling organizations through shifts in technology enabled work including AI-powered tools automation and productivity platforms translating capability needs into practical enablement learning and manager readiness frameworks.
- Exceptional communication storytelling and narrative building skills with the ability to simplify complex concepts and craft compelling transformation narratives for diverse audiences.
- Track record of leading high impact cross functional multi region initiatives at the intersection of talent organizational effectiveness culture and technology-driven change.
- Consulting experience strongly preferred with comfort applying structured problem solving analytical thinking and insight-driven decision-making in ambiguous environments.
- Experience partnering with People/Talent teams to embed capability models into hiring onboarding performance management and promotion systems.
- Self driven outcomes oriented operator capable of managing multiple strategic workstreams and building alignment across senior stakeholders in fast-paced environments.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
