Service Delivery Center Technology Consulting ServiceNow Senior

San Antonio, TX - USA

Monthly Salary: $ 66600 - 128500

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Technology Consulting Service Delivery Center Senior Analyst ServiceNow

In the digital economy it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes systems and information is vital but can be a risky investment in such a rapidly changing environment. Thats why some of the most prestigious businesses worldwide look to us for authoritative agile and efficient solutions for business decision-making. As our ServiceNow Senior Analyst youll play a leading role in that mission providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

Youll get to work on cutting-edge disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

The team

Our ServiceNow Delivery practice helps clients modernize systems processes and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing competitive environment. The team leverages various ServiceNow modules Microservices Cloud API Management and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.

The ServiceNow Delivery team is changing how clients interact with their customers employees and partners. We are modernizing their applications creating new ones and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

What we look for

We seek highly motivated Senior ServiceNow Developers to successfully deliver ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources.

Your key responsibilities

The ServiceNow Senior Analyst will assist in project implementations while driving thought leadership through deep expertise in the ServiceNow platform its product capabilities and related technologies. This role involves designing developing and maintaining solutions in a client-consulting environment with a focus on areas such as Financial Services Operations (FSO) Customer Service Management (CSM) Customer Portal Playbooks NOW Experience UI Builder and Workflow Studio.

Skills and attributes for success

Assist the technical Lead on implementation project teams directing other technical consultants and testers.
Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
Direct customers on best practices across ServiceNow products and platforms.
Develop Offerings Solutions and Designs for product implementations.
Deliver Application UI Configuration and Workflow Configuration.
Development of client-specific reporting needs including Performance Analytics.
Interface with ServiceNow technical product teams as needed.
Prepare all client-facing and internal deliverables that are technology-related.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Collaborate and contribute to creating deploying and maintaining Technical Best Practices and Standards.
Ensuring technical deliverables are complete consistent high quality on time and deliver valued outcomes.

Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable

Willingness to travel a minimum of 20%.

To qualify for the role you must have

Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
3 years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required.
1 years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required.
Proficiency with Agile project management and delivery methodologies.
Demonstrated hands-on experience in technical consulting and client-facing roles required
A bachelors degree from an accredited college or university is in Certified ServiceNow Administrator (CSA) Certified Implementation Specialist (CIS-CSM and Application Developer (CAD).
Industry Certifications including SAFe Product Owner SAFe Implementer SAFe Agilist and Scrum Master are also preferred.
Maintain all certifications and micro certifications and continual progression in developer learning plans.
Excellent oral and written communication skills with the ability to present and articulately explain technical information.
Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
Demonstrated ability to influence and consult (providing options with pros cons and risks) around all critical technical decisions during project delivery.
Experience with spokes and integration hub
Experience with implementing Disputes on ServiceNow FSO is preferred.

Ideally youll also have

Experience with ServiceNow Next in UI design configuration implementation development standard list/form/navigation updates workflows instance management and creating tables and fields working with remote tables playbooks.
Experience with SDLC Agile Scrum SAFe and Kanban methodologies. Excellent communication skills team player drives processes and actively owns deliverables.
Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow FSO CSM best practices.
Familiarity with the platform data model including CSM data analytics data reporting ServiceNow Process; strong process development facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP REST XML) automation and workflows.
Demonstrated knowledge in the creation and modification of various Access Controls (ACLs) Business Rules Scripting Ajax Query Glide Scripting Jelly Scripts Java Scripting UI Policies; Service Portals (Widgets Server Scripting Client Scripting JavaScript HTML CSS SQL Portal Configuration); ServiceNow version experience; Yokohama Xanadu Vancouver Tokyo San Diego Rome
Strong interest in cloud computing and related technologies including SaaS PaaS and IaaS.

What We Offer

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options. Under our flexible vacation policy you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being. Plus we offer:

Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
Transformative leadership: We will give you the insights coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.

About EY

As a global leader in assurance tax transaction and advisory services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. So that whenever you join however long you stay the exceptional EY experience lasts a lifetime.

Unsure if you meet all the job description qualifications but are deeply excited about the role We still encourage you to apply!

Build your legacy with us.

What we offer you
At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $55400 to $113000. The base salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $66600 to $128500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.

Are you ready to shape your future with confidence Apply today.
EY accepts applications for this position on an on-going basis.

For those living in California please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .

At EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.Technology Consulting Service Delivery Center Senior Analyst ServiceNowI...