Information Technology UX Researcher

Lansing, IL - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Overview:

This UX Researcher will be working with and supporting the K-C North America and Business and HCD (Human Centered Design) teams.

Nice to have UX/Design Research experience working for the CPG (Consumer Packaging Goods) Organization(s).

Having good experience and/or knowledge of following products will be an added advantage:

o Data and Analytics

o Advanced Analytics

o GenAI

o Sales Management

o Trade Promotion Management

o Good understanding of PowerBI products/dashboards

Key Accountabilities:

Conduct UX/Design research at all stages from discovery to validation using appropriate research methods to understand the users and identify their experience behaviors pains challenges frictions and expectations.

Create User Personas Journey Maps.

Leverage analytics and user testing tools (like Google Analytics Fullstory Heatmaps etc.) and techniques to drive the design direction and prioritization based on right data information and insights.

Planning and executing the research agenda that includes multiple methods including triangulating data to validate insights with research goals in mind.

Understand and apply the right quantitative and qualitative research methods.

Guide stakeholders to translate the research insights into opportunities and right design decisions.

Proactively monitor and analyze research data and trends from internal sources and industry insights to inform and optimize the overall research and product design approach.

Collaborate to define intent development testing and refinement of UX research designs and prototypes.

Must be able to plan conduct and deliver the UX/Design research projects in Agile environment.

Key Skills & Experience:

Strong knowledge and hand on working experience of the UX/Design research research mythologies research standards & best practices.

Proven track record of working and collaborating with various stakeholders including business designers researchers strategists product managers and tech partners.

Sound understanding of the difference between Design Research and Market Research and have experience collaborating on initiatives between these teams.

Effectively manage multiple stakeholders interests priorities and expectations and lead teams to craft a rigorous and relevant research agenda.

Experience guiding teams to employ the best research methods for the problem employing strategies to address stakeholder push back.

Distill findings into clearly articulated and actionable insights that stakeholders can leverage.

Present research plans research findings to various audiences from designers to business stakeholders with an excellent story telling skills.

Guide teams on how best to understand and apply research findings effectively.

Create energy and momentum in research by sharing early and often.

Nice to have UX/Design Research working experience in CPG (Consumer Packaging Goods) Company.

Experience with mentoring junior researchers.

Key Qualifications:

Bachelors degree

5 years of experience leading the end-to-end User Experience (UX) Research and Design Research projects.

Managing end to end Research project planning execution and deliverables.

Deep knowledge and hands on experience of usability testing and user experience research using tools like Fullstory Google Analytics etc.)

Self-motivated to keep up with industry UX/Design research best practices trends & techniques disseminating information across the organization.

Deep knowledge and experience of the Human Centered Design Design Thinking UX/ Design research.

Verbal and written fluency in English is mandatory.
Additional Sills:

Skills: