Assistant Manager, Deal Desk (500 PM to 200AM IST)

About the Role:

The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts ensuring operational excellence and strategic alignment.

About the Role

The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts ensuring operational excellence and strategic alignment with a primary focus on Opportunity Validation and Booking Process Management.

What Youll Do:

Opportunity Validation & Booking Process Management:

• Lead and manage a team of analysts responsible for opportunity validation and booking processes

• Oversee the comprehensive review and validation of all sales opportunities before booking

• Ensure team adherence to established validation criteria including pricing discounting terms and conditions

• Drive the Ready for Close Won process maintaining quality standards and compliance requirements

• Implement and enforce booking policies and procedures across the organization

• Serve as the escalation point for complex validation issues and approval exceptions

• Collaborate with Sales Legal and Finance to resolve deal structure and booking challenges

• Monitor team performance metrics related to validation accuracy booking cycle time and error rates

• Develop and maintain validation checklists and documentation to ensure consistency

• Provide regular reporting on validation trends booking volumes and process bottlenecks

• Lead continuous improvement initiatives to streamline the validation and booking workflow

Sales Operations & Pipeline Management:

• Partner with Sales teams to maintain accurate opportunity pipeline data

• Analyze pipeline health and provide insights to leadership on conversion rates and forecast accuracy

• Support sales forecasting processes through data validation and analysis

• Identify pipeline risks and collaborate with Sales leadership on mitigation strategies

• Implement pipeline management best practices and train team members accordingly

• Develop reporting tools to provide visibility into pipeline status and booking trends

Team Leadership & Development:

• Drive team performance through data-driven coaching and mentorship

• Implement structured career development paths for team members

• Lead strategic workforce planning to optimize team structure and capabilities

• Create an inspiring team environment with an open communication culture

• Conduct regular 1:1 check-ins with each team member

• Coach team members on development plans for areas requiring improvement

• Define individual team member quarterly training/development opportunities

• Oversee the onboarding of new team members ensuring a successful experience

• Recognize high performance and reward accomplishments through standard CrowdStrike programs

• Nurture team member strengths while identifying areas for improvement

Operational Management:

• Monitor team performance and report on metrics as requested by leadership

• Assign team members to Deal Desk projects based on interest and aptitude

• Listen to team members feedback and resolve issues or conflicts in a timely manner

• Represent and advocate for team needs to senior management

• Serve as a backup to senior deal desk managers as requested

• Step in to perform deal desk analyst responsibilities during peak periods or resource constraints

Strategic Initiatives:

• Foster creativity and encourage input on process/program innovation aligned with corporate growth

• Problem-solve with team members on key business issues working collaboratively toward solutions

• Develop and implement process improvements to enhance efficiency and accuracy

• Collaborate with cross-functional leadership to align Deal Desk operations with broader organizational goals

• Identify opportunities for automation and technology enhancements within the Deal Desk function

What Youll Need:

• Bachelors degree

• 8-10 years of relevant experience including 3 years in team leadership roles

• Strong expertise in leading Opportunity Validation and Booking processes teams

• Demonstrated experience in managing validation workflows and booking procedures

• Prior experience in Deal Desk Order Management or similar function

• Demonstrated ability to lead and develop teams

• Strong understanding of sales operations and order processing workflows

• Advanced knowledge of Tableau

• Excellent communication and interpersonal skills

• Experience working in a high-growth technology environment

Preferred Qualifications

• Experience in cybersecurity or SaaS industry

• Knowledge of Order To Cash process

• Experience managing remote or global teams

• Project management certification or experience

• Change management experience

Benefits & Growth

• Competitive compensation package with night shift differential

• Comprehensive benefits including health insurance

• Leadership development opportunities

• Exposure to executive leadership and strategic initiatives

• Career advancement path within CrowdStrikes finance organization

Shift Timing : 5:00 PM to 2:00 AM IST

Location : Kharadi Pune (Work from Office)

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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