Donor Engagement Manager
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Donor Engagement Manager
Status: Full-time Exempt
Location: Club Support Center
Schedule: Required to be on-site on designated in-office days each week. Remote work may be permitted on other days contingent upon the absence of scheduled meetings or organizational events. May be expected to work on-site during evenings or weekends on occasion to support special events.
Job Summary
The Donor Engagement Manager is responsible for donor acknowledgments donor tracking executing a multi-medium fundraising solicitation strategy including phone calls and mailings benefit and recognition fulfillment and CRM maintenance. They will communicate with all potential and confirmed guests to organization events via email phone and in-person to create a healthy rapport. The Donor Engagement Managers responsibilities are both detail and timeline-oriented and require a donor-centric customer service demeanor to build successful and lasting donor relationships.
Key Responsibilities
Donor Data Management
- Maintain accurate constituent records in Salesforce (merge duplicates contact info changes job changes deleting inactive records address updates update salutations etc.).
- Act as Salesforce Administrator with any additional data management needs.
- Work closely with Finance to reconcile monthly donation records and data.
- Generate and regularly distribute fundraising metric/tracking reports to the Resource Development team.
- Manage timely and successful execution of a multi-faceted fundraising project plan such as events Club tours sending direct-mail appeals and mass email campaigns.
- Create contact lists and prepare all mass fundraising appeals: postal mail email phone call text message push notification etc.
- Focused campaign attention to different donor segments: Monthly Donors Gift Renewals and Upgrades LYBUNTY SYBUNTY Never-given and New Donors from existing prospects.
- Build/identify donor acquisition lists from new prospect sources.
- Assist Resource Development team to pull lists of donors as needed for their portfolio donor calls for renewal and other stewardship correspondence.
- Build online donation forms for unique campaigns.
- Monitor campaigns track donations and event attendance and pull related reports from CRM.
- Prepare annual donation summary tax letters at the beginning of the calendar year for all relevant donors.
- Assist Resource Development in creating pitch decks for presentations for specific campaigns.
- Update website regarding major donations affinity group activity monthly giving and more.
- Prepare e-newsletters to donor-base highlighting impact mission moments and opportunities for donors to get involved.
- Assist with the organizations brand and marketing strategies such as impact reports social media email campaigns & website.
- Ensure volunteer guest and donor email newsletter list segments are updated & accurate.
- Initiate reports for donor stewardship tasks for assigned owners.
- Assist in the management of Stewardship Tasks through CRM platform.
- Enter and code all donations pledges and grants (incl. soft/hard credits) into Salesforce according to the revenue budget with descriptive donation notes ensuring all donor data/contact roles are collected and tracked accurately.
- Record all in-kind donations to special events in Salesforce.
- Reconcile supporter information in Salesforce.
- Reconcile all revenue sources with Salesforce (Benevity United Way Your Cause Network for Good ACH Direct Deposit etc.) and event management software.
- Document donor acknowledgement letter protocols (tribute stock in-kind gifts).
- Create and mail all donation/thank you/tax letters within 2 days of gift receipt.
- Keep thank you letters updated and relevant.
- Assign keep a log and maintain Board Thank You Notes.
- Assist donors with account updates gift processing renewals refunds/invoices and ensure accurate information.
- Assist events by sending invitations collecting RSVPs answering questions by phone and email troubleshooting on-site support during events and experiences and following up on auction solicitations.
In addition to the responsibilities above this role will also lead Club Beyond our alumni engagement program. This includes:
- Connecting with former Club members and keeping them involved with our mission.
- Helping plan alumni events and activities.
- Working with the Resource Development team to make sure alumni communications are consistent and welcoming.
- Tracking alumni participation and updating records in Salesforce.
Education
- Bachelors Degree in a related field or Bachelors degree with related experience.
- Excellent donor-centric/customer service skills and relationship management skills.
- Success with mastering technology and using it to gain efficiencies.
- Ability to prioritize multiple tasks and hit deadlines.
- Able to work independently and proactively with minimal supervision.
- Organized and able to keep accurate and detailed documentation.
- Excellent written oral communication and listening skills.
- Ability to maintain confidentiality with sensitive information.
- Minimum of 2 years of experience in a similar role with successful customer service acquisition retention and organizational skills. Must be prepared to share specific examples of success in which candidate had a contributing role.
Please contact Alyssa Leonard at emailprotected with your updated resume and a letter of interest. Applications/Resumes will be accepted until 11/25/2025.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
