Technology Support Specialist I

OPEN RECRUITMENT

OPEN TO THE GENERAL PUBLIC AND DISTRICT EMPLOYEES

• Serves as a resource to staff students and parents by providing current information on technology equipment software and their use in the school environment.
• Provides information and training to individual users on a wide variety of software applications and technology.
• Sets up and configures computers printers and peripheral devices in the classrooms computer labs and offices.
• Loads software; images and prepares new technology for use.
• Operates and performs troubleshooting and maintenance on a variety of network devices multimedia and peripheral equipment.
• Analyzes technology equipment malfunctions and system processing failures of a less complex nature and take corrective action.
• Assists in setting up computer connectivity.
• Assists users with data backups.
• Assists with the proper operation and security of all technology.
• Assists with the implementation of student online testing.
• Coordinates the use of computer facilities and the circulation of related materials and equipment.
• Explains and demonstrates the proper use of equipment software and other resource materials.
• Assists students and staff in computerized learning activities by explaining and demonstrating how to use technology.
• Assists with the schools electronic communication efforts.
• Performs a variety of support services including the maintenance of records and inventories pertaining to technology resources.
• Serves as liaison with Information Technology Department and contacts vendors as directed.
• Performs related duties as assigned.

Education and Experience: High school graduation or equivalent; and two years of recent experience equivalent to full-time work in the installation maintenance and support of computers peripherals and related equipment including experience working with end-users is required. Part-time work experience will be considered and adjusted appropriately. Knowledge of Mac OS Windows OS and a basic knowledge of network systems is required. Knowledge of Apple Mobile IOS Chrome OS and prior experience in an educational setting is desirable. Any other combination of training and experience which would likely provide the required skills knowledge and abilities may be considered.

Knowledge of:

• Operation and maintenance of computer hardware systems software applications and operating systems used by the district.
• Trends and developments in computer technology.
• Principles of computer and networking technologies.
• Operation of computers and peripheral equipment.
• Basic preventive maintenance and troubleshooting techniques for computers.

• Learn new skills to keep current with technology changes.
• Operate maintain and adjust computers and peripheral equipment properly and efficiently.
• Install and maintain software.
• Make routine equipment adjustments and perform routine maintenance and troubleshooting.
• Operate a standard computer keyboard accurately.
• Exercise patience tact sensitivity and good judgment with others.
• Establish effective working relationships with staff and students.
• Maintain accurate records and files.
• Prioritize workload and coordinate time schedules.
• Communicate technical information to a non-technical audience.
• Communicate effectively orally and in writing.
• Work with limited supervision.

HOW TO APPLY: Applications must be completed on our website . Please note that the district office will not be giving out or accepting hard copy applications for those recruitments that are online only. Please read each posting carefully or call our office if you have any questions. All applications should be received by the Personnel Commission Office by 5:00 p.m. on the last day to file.

VETERANS CREDIT: Veterans shall have an additional five (5) points added to their final percentage score on an open eligibility list as prescribed by Education Code Section 45296. Veteran as used in this article means any person who has served in the United States armed forces in time of war or national emergency declared by the President of the United States of America and who has been discharged or released under conditions other than dishonorable. Armed forces means the United States Air Force Army Navy Marine Corps or Coast Guard. At least thirty (30) days of active service are required to obtain veteran preference points.

Disabled veterans shall have an additional ten (10) points added to their final percentage score on an open eligibility list as prescribed by Education Code Section 45296. A disabled veteran as used in this article means any veteran who is currently declared by the United States Veterans Administration to be ten percent (10%) or more disabled as a result of service in the Armed Forces of the United States. Proof of disability shall be deemed conclusive if it is of record in the United States Veterans Administration.

Additional eligibility may be granted based on future changes to the law and verification from the Veterans Administration or the United States Office of Personnel Management.

In order to obtain credit the applicant shall furnish satisfactory proof of qualifying military service prior to establishment of the eligibility list. No adjustment of rank on the list shall be made when such proof is presented thereafter.

A veteran may be credited veterans preference points only to obtain initial employment in the district. Thereafter the only additional points for an open examination shall be seniority points granted in accord with section 4220.3(C)2.

HIRING PROCEDURES: Garden Grove is a merit system (civil service) school district. Employment and promotions are based upon merit fitness and qualifications. The person selected to fill any regular position will be from among the top three ranks on the eligibility list approved by the Personnel Commission. All regular employees will serve a six (6) month probation.

EXAMINATION FOR TUBERCULOSIS:Proof of freedom from active tuberculosis must be furnished prior to employment and must be based upon an intradermal Mantoux tuberculin skin test completed within the last 60 days.

FINGERPRINTING: All new employees will be fingerprinted.

BENEFITS: All classified employees receive the following:

• Up to 22 paid vacation days per year
• Up to 14 paid holidays per year
• Up to 12 sick leave days per year with unlimited accumulation
• Social Security coverage

• Medical Dental and Vision Insurance for the employee and family
• Life Insurance for the employee
• Generous Retirement Plan (CalPERS)