UX Researcher

Leiden - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Come as you are

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence we value respect openness and trusted collaboration. We do not tolerate intolerance.

The Team

This role functions within the Product Service Unit UX/UI working closely with Product Owners Designers Analysts commercial teams and UX Leads/Managers across different regions. It plays an essential executional and operational role in supporting the collection organization and application of user insights across both central platforms and localized brand implementations.

The UX Researcher ensures that research activities are carried out efficiently and consistently enabling UX team members to focus on strategic planning and design excellence. The role is key to enabling scalable insight-driven decision-making across the entire digital product landscape.

Your Opportunity

The UX Researcher supports our efforts to deliver user-centered digital experiences across our regional flagship brands. This role contributes to the discovery testing and validation of product ideas through research practices that emphasize measurable UX outcomes including:

Accessibility scores
Conversion metrics
Customer Effort Scores (CES)

This role helps operationalize UX research and performance monitoring working closely with UX leadership product teams and analytics to ensure that user insight is consistently embedded in decision-making.

What You Will Do

Support the execution of foundational and evaluative UX research using both qualitative and quantitative methods (e.g. usability tests user interviews surveys) under the guidance of UX Design Leads/Managers.
Assist in operationalizing and maintaining tracking frameworks for UX KPIs including:
Accessibility scores
Conversion rates across product journeys
Customer Effort Scores (CES) and related satisfaction metrics
Coordinate and contribute to the creation of monthly and-or quarterly UX/UI Excellence Reports actively gathering organizing and synthesizing UX KPI insights from flagship brands to support strategic overviews developed in collaboration with UX leadership.
Support the preparation of research findings and insights for stakeholder reviews workshops and design iterations.
Help maintain and update research repositories journey maps personas and other shared UX documentation.
Facilitate alignment across product and design teams by ensuring consistent application of research practices and insights across regional units.
Work collaboratively with data analysts and UX peers to assist in triangulating user research findings with behavioral analytics.
Promote a culture of data-informed decision-making by ensuring UX insights are readily accessible and consistently applied.

Your Profile

Familiarity with UX metrics and user-centered design methods.
Understanding of accessibility guidelines (e.g. WCAG) .
Strong collaboration and communication skills especially in cross-functional team environments.
Comfort with research and analytics tools.

At our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact Check it out here.

Come as you areEveryone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence we value respect openness and trusted collaboration. We do not tolerate intolerance.The TeamThis role functions within the Product Service Unit UX/UI working closely with Product Owners...