Underwriting ClerkOffice Assistant-

Lusaka - Zambia

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

KEY DUTIES AND RESPONSIBILITIES

Receive review and record insurance applications and
supporting documents.
Verify completeness and accuracy of submitted
information before forwarding for underwriting review.
Input client and policy data accurately into the
underwriting system.
Assist in preparing quotations renewal notices policy
schedules and endorsements.
Follow up on outstanding documentation from clients
agents or brokers.
Maintain updated records of policy files and underwriting
registers.
Liaise with clients sales agents and other departments
regarding underwriting queries and requirements
Manage day-to-day office operations and procedures.
Maintain filing systems (both electronic and physical) for
organizational documents.
Handle correspondence incoming calls and emails in a
timely and professional manner.
Prepare letters reports meeting minutes and other
official documents.
Support management in scheduling meetings
appointments and travel arrangements.
To receive scan and send claims from the customers to
the claims department on time.
Oversee office supplies inventory and ensure timely
replenishment.
Ensure adherence to company policies
and administrative procedures.
Prepare periodic administrative reports
when required.
Maintain confidentiality of company
information and staff data.
To resolve basic customer queries
within required timeframe and escalates
exceptions where necessary to ensure
adequate customer service and client
retention.
To actively promote and participate in
living the Liberty Life Insurance Zambia
brand values vision and interpretation
thereof in order to continuously build
and maintain effective proactive and
collaborate team relationships
Ensuring that stock levels for cards
ribbons brochures paper envelops and
any other stationary required to carry
out the duties outlined above.
Any other duties assigned by the
supervisor
Assist in processing invoices petty
cash and other administrative
expenses.
Support the finance team with
reconciliations and record keeping.
Coordinate repairs and maintenance of office equipment
and facilities.
Liaise with vendors service providers and other external
stakeholders.
Ensure a clean organized and safe office environment.
To attend to customers in a courteous manner and ensure
their needs are met efficiently.
Maintain accurate and updated records
for staff attendance leave and asset
registers.

Requirements

QUALIFICATIONS/REQUIREMENTS

Certified Full Grade 12 Certificate or equivalent
Diploma or Bachelors degree in Life Insurance or a related field certified by ZAQA.
Minimum 1-2 years experience in a reputable Insurance company
REQUIRED KNOWLEDGE AND SKILLS
Computer Skills (MS Office)
Excellent written and verbal communication
Interpersonal Sensitivity
Planning and organizing
Strong analytical problem-solving and decision-making skills.
Good interpersonal and communication abilities.
Previous exposure to underwriting or insurance operations will be an added advantage.
High level of Confidentiality.
Strong knowledge of Customer Service practices

HOW TO APPLY

Candidates who meet the requirements are encouraged to send their application and relevant documents

(CV Application Letter Credentials in a single pdf or word file) to:

and Copy . Please clearly indicate

Underwriting Clerk/Office Assistant in the subject line of your application. Only candidates who

meet the requirements shall be contacted.

APPLICATION DEADLINE: Friday 14 th November 2025.

KEY DUTIES AND RESPONSIBILITIESReceive review and record insurance applications andsupporting documents.Verify completeness and accuracy of submittedinformation before forwarding for underwriting review.Input client and policy data accurately into theunderwriting system.Assist in preparing quotation...

KEY DUTIES AND RESPONSIBILITIES

Receive review and record insurance applications and
supporting documents.
Verify completeness and accuracy of submitted
information before forwarding for underwriting review.
Input client and policy data accurately into the
underwriting system.
Assist in preparing quotations renewal notices policy
schedules and endorsements.
Follow up on outstanding documentation from clients
agents or brokers.
Maintain updated records of policy files and underwriting
registers.
Liaise with clients sales agents and other departments
regarding underwriting queries and requirements
Manage day-to-day office operations and procedures.
Maintain filing systems (both electronic and physical) for
organizational documents.
Handle correspondence incoming calls and emails in a
timely and professional manner.
Prepare letters reports meeting minutes and other
official documents.
Support management in scheduling meetings
appointments and travel arrangements.
To receive scan and send claims from the customers to
the claims department on time.
Oversee office supplies inventory and ensure timely
replenishment.
Ensure adherence to company policies
and administrative procedures.
Prepare periodic administrative reports
when required.
Maintain confidentiality of company
information and staff data.
To resolve basic customer queries
within required timeframe and escalates
exceptions where necessary to ensure
adequate customer service and client
retention.
To actively promote and participate in
living the Liberty Life Insurance Zambia
brand values vision and interpretation
thereof in order to continuously build
and maintain effective proactive and
collaborate team relationships
Ensuring that stock levels for cards
ribbons brochures paper envelops and
any other stationary required to carry
out the duties outlined above.
Any other duties assigned by the
supervisor
Assist in processing invoices petty
cash and other administrative
expenses.
Support the finance team with
reconciliations and record keeping.
Coordinate repairs and maintenance of office equipment
and facilities.
Liaise with vendors service providers and other external
stakeholders.
Ensure a clean organized and safe office environment.
To attend to customers in a courteous manner and ensure
their needs are met efficiently.
Maintain accurate and updated records
for staff attendance leave and asset
registers.

Requirements

QUALIFICATIONS/REQUIREMENTS

Certified Full Grade 12 Certificate or equivalent
Diploma or Bachelors degree in Life Insurance or a related field certified by ZAQA.
Minimum 1-2 years experience in a reputable Insurance company
REQUIRED KNOWLEDGE AND SKILLS
Computer Skills (MS Office)
Excellent written and verbal communication
Interpersonal Sensitivity
Planning and organizing
Strong analytical problem-solving and decision-making skills.
Good interpersonal and communication abilities.
Previous exposure to underwriting or insurance operations will be an added advantage.
High level of Confidentiality.
Strong knowledge of Customer Service practices