Client Services Coordinator
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Job Location:
Buena Park, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Why Work for Saddle Creek
Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.
Benefits:
Weekly pay with skill pay and shift differentials
Benefits packageincluding medical dental vision and medical reimbursement
Medical employee-only premium as low as $5.90/week $26/month with wellness discounts
HSA with annual employer contribution
Weekly 401(k) match
Vacation immediatelyupon hire
8 holidays per calendar year
Personal time after 90 days
EAP and identity theft protection
Tuition reimbursement
Company paid life insurance and short term disability
Pay in California:
Base pay from $19.50 per hour based on skills and experience
2nd Shift differential starting at $.50
3rd Shift differential starting at $1.50
Summary
The Client Service Coordinator (CSC) is responsible for providing clients with a high quality professional client experience. The CSC acts as a liaison between the client and Saddle Creek assists client on all issues answers questions investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates other agencies clients and the public.
Responsibilities:
Communicates with the customer verbally and in writing with a professional and positive attitude
Support client relationship by becoming an extension of our clients business
Build strong rapport with partners with managing relationships setting expectation and status communication
Assist clients with questions offer solutions researches issues and provides status updates
Enter review coordinate and track progress in all client requested enhancements and issues tracking
Proactively identify process improvements that enhance the Client experience and streamlines operations
Maintainsservice reports that are shared with the client that give visibility into volumes SLAs etc.
Participates and presents on client meetings as needed.
Communicates client requested projects with the operation (Kitting Receiving etc.)
Coordinates and provides professional communication with clients clients retailers and SCLS vendors
Supports parcel requests and issues from carrier or client and escalates as needed
Oversees CRM and dispatches tickets appropriately
Supports new client implementations/enhancements as needed
Ability to navigate warehouse systems as needed for client requests
Qualifications
Education/Experience
Associates Degree preferred
High School Diploma or GED required
Must have at least six (6) months of experience in a customer service role
Experience with working with a warehouse management systems (WMS) is preferred
Knowledge Skills and Abilities
Excellent communication both verbally and in writing especially through e-mail and over the phone
Strong interpersonal skills
Comfortable presenting in front of others
Good problem-solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Technology savvy
Proficiency with Microsoft Outlook Word Excel & knowledge of PowerPoint are preferred
Comfortable working in both office and warehouse environment with wide temperature ranges
Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization
Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law.We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster the E-Verify Postinghere.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail toand let us know your contact information and the nature of your request.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
