Principal Consultant – Governance (ITSMIAMHAMAsset mgtSCCM)

Noida - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant - ITSM/IAM/HAM/Asset managment/SCCM

Responsibilities
Strategic Leadership:
oLead the overall infrastructure strategy for data centers and cloud platforms (Azure AWS or GCP).
oDevelop and implement policies standards and best practices for infrastructure reliability performance and cost optimization.
Team Management:
oManage and mentor cross-functional teams across Cloud Backup Storage Network Linux and IT Service Management domains.
oOversee resource planning performance management and capability building within the infrastructure organization.
Operational Excellence:
oEnsure high availability scalability and performance of IT infrastructure and cloud services.
oDrive continuous improvement through automation observability and proactive monitoring.
oOversee backup and disaster recovery strategies to ensure data protection and business continuity.
Cloud & Data Center Management:
oManage hybrid environments integrating on-prem data centers with public/private cloud infrastructure.
oOptimize costs and performance across infrastructure platforms.
oEvaluate emerging technologies and recommend adoption strategies aligned with business goals.
Governance & IT Service Management:
oImplement ITSM processes (Incident Problem Change and Service Request Management).
oDrive compliance with security audit and regulatory requirements.
oPartner with stakeholders to ensure SLA adherence and service quality.
Observability & Tooling:
oLead implementation of monitoring logging and observability solutions to enable proactive infrastructure management.
oEnsure end-to-end visibility and performance tracking across systems.

Required Skills & Experience
Hands-on experience managing data centers cloud platforms (Azure/AWS/GCP) backup and storage tools and network operations.
Strong knowledge of ITSM frameworks (ITIL) and modern observability platforms (e.g. Dynatrace Datadog Splunk).
Proven experience in team leadership vendor management and infrastructure transformation projects.
Excellent communication stakeholder management and strategic planning skills.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Computer Science Information Technology or equivalent experience.

Preferred Qualifications/ Skills
AWS/Azure/Storage/ITIL/DBA/VMware/AD/Linux

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Staff IC