Lending Services Supervisor

This position will be a fulltime Permanent role.

Exciting things are happening at Auswide Bank! As we continue to grow and evolve were looking for a friendly proactive and community-minded individual to join our Lending Services team in Bundaberg.

Following the merger of MyState and Auswide Bank were proud to be part of a united financial services group MyState Bank Auswide Bank Selfco and TPT Wealth dedicated to delivering exceptional banking experiences and helping Australians achieve more.

At Auswide Bank we believe in growth yours and ours. From face-to-face learning and digital training to real career pathways across our group well help you shape a career thats right for you. And youll be part of a close-knit team where collaboration care and connection are part of everyday life.

In this role youll lead inspire and contribute to the success of our Lending Services Team based in Auswide Bank we value our people and most of all our customers. Our vision is to be a leader in banking within our communities.

Key Responsibilities

Supporting the Head of Support Services and following the strategic direction of the bank

Develop drive and maintain excellent relationships with colleagues in Support Services Head Office departments sales channels and Auswide Banks customers

Comply with all Auswide Banks policies and procedures.

Key contact for third party relationship eg: MSA National

Provide leadership to the Lending Services staff and greater Support Services team

Effectively manage teams daily workflow of operational activities

Review Promapp and SSO Policy regularly and request any necessary amendments

Competent call email & process logging for FTE purposes

Identify and organise implementation of process improvement opportunities

Projects and tasks on an ad hoc basis

Provide training and performance management within your Lending Services team.

. Effectively and efficiently manage the performance of your team

Manage teams leave and performance reviews

. Answer complex questions

Hands on from a managerial aspect with your team but also you will be expected to be able to assist with an overflow of work which will include day to day operational responsibilities such as authorisation documentation loan maintenance rate classes month end reporting and interaction with custodians.

About You

As well as having excellent & effective problem solving and communication skills you will also require:

• Model the professionalism required of a leader
• Aptitude to understand and follow policy and procedures
• Have excellent written verbal interpersonal skills and a strong customer focus
• Be a critical thinker with exceptional attention to detail
• Have intermediate Microsoft Office Skills (in particular Excel & Word)

This is a full-time permanent position offering a competitive salary and employee benefits and the chance to truly make a difference in the lives of your customers and your community.

Ready to take the next step

Apply by midnight Monday 24^th November 2025. We review applications as they come in so dont wait. If you have questions get in touch with the Head of Support Services Karen-Ann Horne on 07 or .

Employment with MyState is subject to background checks including Bankruptcy Police and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer committed to creating an inclusive work environment where everyone is valued.