New York Customer Welcome Center Technical Program Experience Lead

Description -

Description -

The Customer Welcome Centers (CWCs) are the epicenter of HPs Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program in New York CWC. The role based onsite in New York City offers a unique opportunity to join the Customer Experience team and have full exposure to exciting technologies and innovative businesses at HP Inc.

This is a highly visible role representing one of the worlds leading Tech Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who has deep technical skills detail oriented with excellent communication presentation and people skills. This role will work closely with sales product/solution teams marketing and executive teams across the company including the C-suite to provide exemplary support and organization around critical senior-level sales meetings.

Key Responsibilities

• Leads deployment and execution of the customized customer experience for assigned segment/product/solutions.

• Owns technical aspects of NY CWC implementing demos and working closely with the Tech & Innovation team

• Demonstrates products live and recorded for briefings webinars and other activities.

• Act as an HP spokesperson throughout customer-facing presentations and demonstrating HPs products and solutions maintaining a professional welcoming and engaging presence for guests throughout their visit.

• Learn and maintain a current knowledge of HP products solutions and strategy.

• Execute troubleshooting of innovation showcases spaces and technology displays

• Conducts pre-executive briefing calls with discussion leaders and account representatives to facilitate information exchange about the customer and to identify key messages for each speaker.

• Creates effective agendas and customer-centric content for the briefing to align with customer experience goals.

• Performs data analysis by collecting and analyzing customer data and drawing actionable insights to enhance customer experiences.

• Participates in designing and administering customer surveys and feedback mechanisms to gauge customer satisfaction.

• Works independently on moderate scope customer experience problems applying professional expertise exercising judgment and resolving various issues by following company policies and procedures.

Education and Experience Required:

• Four-year or Graduate Degree in technical field (degrees in Computer Telecoms Electronics or similar engineering majors are preferred) or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 5-10 years of work experience preferably in technical role briefing program management project management product management program management marketing or a related field or an advanced degree with little or no work experience.

• Technical skills to demonstrate technology to customers/partners and setup technical demos

• Prior customer-facing experience with ability to understand and empathize with the needs of an enterprise customer base across industries.

• Proven ability to lead demonstrations and/or presentations with confidence and credibility.

• Experience and fluency in technical subject matter with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding.

• Strong organizational planning and project management skills including ability to flex to changing needs balance multiple projects and work amongst stakeholders toward tight deadlines.

• Ability to interface effectively with all levels of management and functional disciplines.

• Ability to maintain confidentiality and handle sensitive information.

• Self-driven detail oriented.

• Resourcefulness to seek solutions and support for technical issues.

• Familiarity with video conferencing software presentation tools and connectivity options. Advanced technical knowledge and experience with virtual platforms a plus.

• Strong interpersonal skills; ability to work as part of a team.

• English language fluency; demonstrated proficiency in second language a plus.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $104800 to $158250 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location job-related
knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time
with or without notice subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal