HR Operations Specialist II
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for an experienced HR Operations Specialist to deliver expert-level HR support across EMEA and North this senior position youll manage the full spectrum of HR casesfrom routine inquiries to complex escalated and VIP mattersensuring accuracy compliance and exceptional employee experience throughout the employee life cycle.
Youll leverage your deep understanding of multi-jurisdictional HR operations and your advanced knowledge of employment law systems and processes to make a tangible impact for thousands of employees across diverse markets.
Please note this role follows a hybrid working model with three days per week onsite in our Glasgow office and two days working from home.
Primary Duties & Responsibilities
- Deliver high-quality HR support across EMEA and North America managing cases ranging from routine inquiries to complex cross-border matters.
- Handle escalations and VIP requests with discretion urgency and professionalism ensuring a positive employee experience.
- Execute the full spectrum of HR transactions including reorganisations international transfers and sensitive separations with a focus on accuracy compliance and First Time Right delivery.
- Maintain data integrity across all HR systems identifying and resolving potential issues before they impact employees or processes.
- Champion process improvement and operational excellence using your expertise to streamline workflows enhance service quality and share best practices with the wider team.
- Ensure full compliance with GDPR local data privacy laws and regional employment regulations maintaining audit-ready records and safeguarding sensitive information.
- Build trusted relationships with employees managers and HR partners collaborating closely with Payroll Benefits and specialist HR teams to deliver seamless end-to-end HR services.
- Contribute to cross-functional projects and initiatives that improve employee experience and drive continuous improvement across the global HR Operations function.
About You
- 5 years in HR operations shared services HR Generalist roles or related fields with demonstrated progression in case complexity
- Expertise in HR case management from routine queries to complex employee relations across UK Germany Nordics Switzerland North America and other EU countries
- Advanced HRIS experiencewith expert-level system navigation transaction processing and troubleshooting capabilities
- Proven track record of efficiently handling high-volume caseloads while maintaining quality across all complexity levels
- Labour law and regulatory framework knowledge across multiple jurisdictions with practical application across diverse case types
- Experience managing escalated cases and VIP stakeholder requests with demonstrated ability to maintain confidentiality and deliver exceptional service under pressure
- Advanced HRIS knowledge with ability to navigate complex system configurations
- Case management expertise using enterprise ticketing and workflow systems
- Data analysis capabilities for trend identification and process improvement insights
- Cultural intelligence:Deep understanding of cross-cultural dynamics enabling effective case resolution across diverse European and North American markets.
- Fluent in English (required); additional European languages such as German Swedish or Finnish are a plus!
This role offers an exceptional opportunity to leverage extensive HR operations expertise while handling diverse cases and making a meaningful impact on employee experience across multiple markets.
Working Conditions
Working conditions typical of a climate controlled and professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers.
Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Scotland EHS standards.
Quality & Environmental Responsibilities
Depending on location this position may be responsible for the execution and maintenance of the ISO 9000 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
Culture Commitment
Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent:
Integrity Create an Environment of Trust
Collaboration Innovate Through the Sharing of Ideas
Accountability Own the Process and the Outcome
Respect Recognize the Value in Everyone
Enthusiasm Find a Sense of Purpose in Work
For Internal Candidates: Current employees who wish to apply should submit a cover letter detailing their interest in the position and how their skills and experience align with the requirements of the role.
Required Experience:
IC
Key Skills
- Employee Relations
- Typing
- Succession Planning
- Human Resources Management
- Military Experience
- Case Management
- Benefits Administration
- HRIS
- Payroll
- ADP
- Human Resources
- Leadership Experience
About Company
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor ... View more
