Operations Technician III
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As an Operations Technician in the Transport NOC you will be responsible for monitoring and maintaining the transport network. This role opens trouble tickets and works the repair of network equipment/facilities with field operations tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Basic knowledge of Optical/DWDM transport network topology and/or digital loop carrier (DLC). Able to follow Methods of Procedure (MOPs) anticipate problems and take corrective action proactively. Has thorough understanding of telecom network topology and repair procedures. Works with minimal supervision in NOC environment sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers other NOC centers off-net providers and customers.
As an Operations Technician your duties and responsibilities will include:
- Maintain excellent acknowledgement and response time to alarms and customer calls.
- Provide quality documentation of network failures and maintenance activity.
- Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence.
- Analyze diagnose sectionalize isolate and resolve trouble situations.
- Manage and correlate multiple trouble reports.
- Communicate with internal customers and others in a repair situation.
- Provide Tier I support in platforms supported
- Interact with all Tier repair teams. Initiate internal/external escalations as necessary.
- Provide follow up and closure of assigned trouble tickets
- Works in 24x7 environment and may need to work evenings nights and/or weekends and holidays
Qualifications :
WHAT IT TAKES TO CATCH OUR EYE:
- Knowledge and experience in network architecture of Transport network services and systems
- Basic knowledge of SONET and DWDM/ROADM technology platforms including lower level applications and associated technologies and configurations
- Knowledge of Element Management Systems (EMS) Operational Support Systems (OSS) network inventory alarming provisioning and other support systems is a plus
- Proficiency in interpersonal communications particularly with up and downstream personnel at all company levels
- Effective oral written and presentation skills including proficiency in the Microsoft Office program suite
Additional Information :
BONUS POINTS FOR:
- Industry certifications (Business Management or Technical Certification)
- Awards for operational or customer service excellence
- Experience working as a technical support specialist
- Experience working in a Network Operations Center
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WHY JOIN US
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process.
For all applicants please take a moment to review our Privacy Notices:
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accele ... View more
