Senior Customer Success Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 109000 - 128000
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014 Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including DoorDash Coinbase Lyft Instacart and Airtable.
Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.
About the team/role
As a Senior Customer Success Manageryou will work as part of a customer success team responsible for driving product adoption growth value and partnership with our customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders. You will work with fellow professionals who succeed through collaboration grit and constant learning. You will also partner directly with the customers leadership team through polished communication and strong executive presence allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.
What youll do
- Build and maintain strong trust-based relationships with customers at various organizational levels to strengthen strategic partnerships.
- Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value.
- Proactively navigate customer challenges managing and escalating issues as necessary to ensure timely resolution.
- Collaborate with Account Management to assess account health and identify opportunities for growth and expansion.
- Coordinate cross-functionally with internal teamsincluding Engineering Product Sales Support and Executivesto advocate for customer needs and ensure successful outcomes.
- Act as the voice of the customer within Checkr providing visibility into customer goals feedback and challenges.
- Develop and apply a deep understanding of Checkrs products and processes aligning them with customer programs to achieve positive business outcomes.
What you bring
- Experience and Expertise:
- Minimum of 3 years in customer success account management or sales roles.
- Experience in the SaaS or Human Resources industry is a plus.
- Customer Focus and Relationship Building:
- Strong customer-centric mindset viewing customer success as your own success.
- Proven ability to build and maintain robust relationships with customers at various organizational levels.
- Problem-Solving and Strategic Thinking:
- Consultative approach to problem-solving effectively managing customer expectations.
- Demonstrated ability to navigate challenges and drive positive business outcomes.
- Communication Skills:
- Excellent written and verbal communication skills capable of simplifying complex topics clearly and concisely.
- Ability to collaborate effectively with internal teams and external stakeholders.
- Adaptability and Learning Agility:
- Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment.
- Eagerness to learn quickly and take on challenging new initiatives.
What youll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical dental and vision coverage
- Up to $25K reimbursement for fertility adoption and parental planning services
- Flexible PTO policy
- Monthly wellness stipend home office stipend
Pay Transparency Disclosure
One of Checkrs core values is Transparency. To live by that value weve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such each location where we hire may have a different range. If this role is remote we have listed the top to the bottom of the possible range but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy see our website.
On-target Earnings OR Base Salary range (San Francisco CA)
$128000 - $151000 USD
On-target Earnings OR Base Salary range (Denver CO)
$109000 - $128000 USD
At Checkr we believe a hybrid work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO San Francisco CA and Santiago Chile. Individuals are expected to work from the office 2 to 3 days a week. Starting January 2026 hub-based employees will be expected to work from the office 3 days per -office perks are provided such as lunch four times a week a commuter stipend and an abundance of snacks and beverages.
Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.
*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g. or ).
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Checkr platform uses AI to make background screening more efficient, speed up the hiring process, fill roles faster & drive more revenue. ✓ Start for free!
