Customer Success Director | Remote US
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Job Location:
South Jordan, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
At Hirevue Customer Success Directors are the champions of our customers and the drivers of real business this role youll own relationships with some of our most important clients helping them get the most value from Hirevue while shaping how they hire grow and succeed.
This is a great role for someone who loves building partnerships solving problems and turning strategy into action. Youll work closely with customer leaders internal teams and product partners to make sure every account is on a clear path to success.
What youll do
Own a portfolio of strategic and enterprise customers where you will be accountable for retention expansion adoption and long-term value realization
Proactively identify risk opportunity and whitespace translating insights into actionable success plans
Act as a trusted advisor to senior customer leaders (VP SVP C-suite) guiding them through hiring transformation talent acquisition strategy and digital adoption
Facilitate high-impact executive business reviews roadmap discussions and value alignment conversations
Partner tightly with Sales and Renewals to drive expansion strategy renewal outcomes and commercial success across your portfolio
Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire candidate experience quality of hire and recruiter productivity
Orchestrate internal cross-functional teams (Product Support Marketing Sales) to deliver seamless customer experiences
Qualifications :
What were looking for
5 years of experience in Customer Success Consulting Account Management or Enterprise SaaS with 3 years supporting large complex enterprise customers
Proven ability to operate as a trusted advisor to senior executives (VPC-suite) influencing business strategy adoption and change across complex organizations
Deep experience navigating matrixed global enterprises with multiple stakeholders and competing priorities
Strong track record of driving measurable customer outcomes including product adoption retention expansion and customer health
Comfortable owning both the customer relationship and the commercial outcome
Exceptional skills in prioritization program management and stakeholder communication across a large portfolio
Highly self-directed with the ability to identify risk create action plans and execute without heavy oversight
Experience working with Fortune 500 companies strongly preferred
Background in HR Tech Talent Recruiting or Workforce Transformation highly desirable
Exposure to change management digital transformation or enterprise transformation initiatives a major advantage
Additional Information :
Why Hirevue
This role gives you the chance to make a real impact on customers on our product and on the way people find and grow their careers. Youll be part of a fast-moving supportive team that values curiosity ownership and results.
All team members at Hirevue are expected to embody our core values which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go.
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions where they can attend virtual video meetings.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device ensuring privacy for personal data.
Medical dental and vision insurance 401(k) with employer match up to 4% Unlimited Paid Time Off
Click Here for more information on US Benefits
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment selection and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination harassment and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is NOT currently hiring in:
AK IA ME MS NM or WV.
#remote-us
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
Human Potential Intelligence is the future of hiring enabling organizations to elevate the hiring conversation from evaluating candidates credentials to understanding what they are capable of. HireVues deep expertise in science, AI and data, helps companies understand candidates ... View more
