Service Technician II
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Service Technician II
Reports To: General Manager and/or Field Sup
Status: Full-time
Category: HVAC
Location Name: Orangutan
Location Address: 2922 South Roosevelt Street Tempe AZ 85282
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Job Summary
Under minimal supervision performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities:
Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
Analyzes diagnoses and resolves customer problems in a courteous professional timely and accurate manner
Diagnoses and performs services on heating air conditioning ventilation and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat timely complete and accurate manner. Collects payment from customer.
Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Ensures company property vehicles and tools are being used maintained and properly accounted for
Represents the company professionally honestly and ethically in all business matters and activities
Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to the branch and orders/replenishes vehicle stock as needed
Performs similar/other duties as needed or assigned
Regular reliable attendance Health & Safety Roles and Responsibilities
Reports any unsafe acts conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective any safety
Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
Required Experience:
IC
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
