Vice President Customer Services – Seatex
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Kongsberg Discovery Customer Services is seeking an operational and self driven Vice President to lead our Seatex service organization. Seatex is a key part of our Customer Services (CS) division and in this role you will be instrumental in shaping the future of our global service operations for advanced technology based products and solutions.
We are looking for a leader who thrives in a dynamic international environment and care about providing exceptional customer experiences. You will be responsible for driving field service excellence optimizing global resource utilization and developing our customer support strategy in close collaboration with product divisions and sales teams.
Applications will be reviewed on an ongoing basis.
Key Responsibilities
- Lead and optimize CS - Seatex P&L performance
- Drive growth and customer satisfaction through strategic service initiatives
- Coordinate and streamline global service operations
- Develop and deliver new and improved services and service revenue models to strengthen market reach
- Support Sales & Marketing with insights and installed base analysis
- Set and execute service strategy aligned with Seatex and overall CS goals
- Ensure efficient resource utilization through cross-training and capacity planning
- Collaborate with product divisions to ensure quality project execution
- Contribute to lifecycle management and product maintenance prioritization
Qualifications
- Leadership experience in customer support operations (preferably global))
- Commercial mindset and customer orientation
- Ability to execute on strategic mandates and foster a growth mindset within the team
- International experience and cultural agility
- Fluent in English both written and spoken
- Willingness to travel
- Preferably based at Kongsberg Discovery sites at Pirsenteret in Trondheim
Note: This position may require security clearance from the Norwegian National Security Authority. For more information visit .
Personal Attributes
- Strategic thinker with the ability to translate vision into action
- Strong communicator with clear and structured messaging
- Inspiring leader who empowers and develops people
- Proactive and accountable with a hands-on approach
- Collaborative mindset and team-oriented attitude
We Offer
- A safe and inspiring work environment focused on sustainable solutions
- Opportunities for professional and personal development
- A dynamic and international workplace
- Meaningful challenges and career growth
- The chance to contribute to our mission: Protechting People & Planet
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For more information please contact:
Halvard Sagdahl
Executive Vice President Customer Services
Kongsberg Discovery develops and delivers world-class connected sensors and smart robotics for marine research and naval applications. Our Customer Services division ensures aftermarket excellence through upgrades support and close collaboration across Kongsbergs divisions.
WORLD CLASS through people technology and dedication
Seatex is a division of Kongsberg Discovery and provides resilient navigation and situational awareness solutions to commercial and defence customers total Seatex has some 200 employees at Pirsenteret
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
KONGSBERG is an international, knowledge-based group that supplies high-technology systems and solutions to customers engaged in the oil and gas industry, the merchant marine, and the defence and aerospace industries.
