Systems Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summary
In APAC our fast-growing multicultural team spans Singapore India and Australiaworking together across time zones to support customers and colleagues with resilience integrity and innovation.We are now looking for a Systems Support Specialist to join our APAC team. This role is perfect for someone who enjoys solving problems supporting internal users and working with business systems (including CRM/Salesforce).
Job description
What You Will Do
As our Systems Support Specialist you will be the first point of contact for internal colleagues across APAC. Your responsibilities include:
Daily Support & User Engagement
Provide first-line and second-line support for business systems through tickets walk-ups and virtual channels
Communicate with end-users to clarify incidents and requests ensuring timely and accurate resolution
Investigate troubleshoot and resolve system incidents and user queries
CRM & Systems Operations
Support CRM administration (Salesforce experience is a plus)
Assist in reviewing testing and validating new or modified business systems
Develop test data evaluate results and provide structured feedback
Documentation & Process Improvement
Create maintain and distribute user manuals guides and support documentation
Maintain and enhance system support processes and knowledge bases
Monitor and report on incident trends to help improve service quality
What Were Looking For
Education & Experience
Bachelors or Masters degree in Information Systems or a related field
2 years of experience in application support business systems support or IT operations
Experience with Salesforce or CRM platforms is advantageous
Skills & Competencies
Strong analytical thinking and a structured process-oriented mindset
Excellent communication skills able to work effectively with both technical teams and business stakeholders
Strong time management and ability to prioritise in a multi-country environment
Fluent in business English
Comfortable working in cross-functional multicultural teams
Reliable detail-oriented proactive and willing to learn
#LI-PY1 #LI-Hybrid #associate
Benefits
Health & well-being
- Comprehensive health insurance: Coverage that includes dental care to keep you at your best
- Gym perks:Subsidized gym membership to release endorphins at one of Singapores premium gyms
Family
- Team sprit & recognition: Regular cohesive team-events that bring everyone together
- Time to recharge: Generous leave policies for vacations and all of lifes big moments
Office
- Modern office perks: Award-winning facilities that recharges the body mind and soul
- Centrally located: Located right in the heart of Singapores CBD amidst greenery and mouth-watering food options
Other
- Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
- Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location
SingaporeAdditional locations
Time type
Full timeRequired Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
ESET started in 1987 as a project of two young programming enthusiasts who wrote a program for the detection of one of the world’s first computer viruses. Back then they did not know their program would become one of the most successful antivirus programs in the world – NOD.Since then ... View more
