Federal Support Engineering 2 Denver

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 11-11-2025

Vacancies: 1 Vacancy

Job Summary

We are Datadogs in-house product experts. The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support demos and presentations. Youll be joining a teamand company where you will be challenged but also will immediately witness your contributions to Datadog.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

Engage with customers via multiple channels (ticketing system live chat and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadogs 600 integrations
Participate in product conversations with internal teams based on feedback from client interactions
Acquire expertise across all Datadog GovCloud product areas.
Work from a Datadog office 3 - 5 days per week

Who You Are:

Experienced in multi-channel technical support at a SaaS company (2 years of related experience)
Experienced using SalesForce GovCloud Plus Jira Confluence or similar software
An engineer with previous technical troubleshooting and/or programming experience
Self-motivated detail-attentive and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
A tinkerer with some programming experience and a basic knowledge of Linux

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

Generous and competitive global and US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

What Youll Do:

Engage with customers via multiple channels (ticketing system live chat and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadogs 600 integrations
Participate in product conversations with internal teams based on feedback from client interactions
Acquire expertise across all Datadog GovCloud product areas.
Work from a Datadog office 3 - 5 days per week

Who You Are:

Experienced in multi-channel technical support at a SaaS company (2 years of related experience)
Experienced using SalesForce GovCloud Plus Jira Confluence or similar software
An engineer with previous technical troubleshooting and/or programming experience
Self-motivated detail-attentive and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
A tinkerer with some programming experience and a basic knowledge of Linux

Benefits and Growth: