Customer Operations Executive

OPPLY - Customer Operations Executive

About Opply

After becoming one of the fastest growing VC-backed startups in Europe weve now

expanded to the US. Were offering huge opportunities for progression in both the UK and

the US as we continue to grow. Now we need extraordinary minds with a strong growth

mindset who want to join us on our mission!

There are currently 1 million SMB consumer goods brands ordering over $1 trillion of raw

ingredients per year imagine this was all ordered on one platform.

Today these brands all order separately with small teams and volumes resulting in wasted stock and higher prices. Opply automates the entire ingredient ordering process by:

1. Partnering with the worlds biggest suppliers giving SMBs access to pricing through

our AI matching and forecasting model

2. Providing an AI-driven platform that orders the ingredients when and where you need

them

3. Offering data-led credit that allows brands to sell goods before paying for ingredients

We work with some of the most exciting brands and suppliers in the space and are shaping

innovation in a market thats been underserved for too long. If youre a trailblazer come join

us!

Who We Are

Were a close-knit team of 25 working across five time zones and we meet up every year to

work ideate and hang out.

Were VC-backed by some of the worlds top investors like Index Anthemis and Chalfen

Ventures and unicorn angels from GoCardless and Trouva and have won StartUp

of the Year for Technology Services and Supply Chain Specialists of the Year at the Startup

and Global Corporate LiveWire awards - achievements were super proud of!

What Youll Be Doing

As a Customer Operations Executive youll be at the heart of driving success for our

customers helping them to meet their business objectives and getting the most out of our products and services.

Key Responsibilities

Manage all supply chain administration associated with delivering our services

including:

Confirming purchase order (PO) details with buyers

Raising POs with suppliers

Monitoring and reporting on platform automation performance

Reconciling invoices and chasing payments

Act as the first point of contact for customers handling inbound queries related to

orders deliveries and payments

Resolve supply chain issues promptly and drive strong OTIF (On-Time In-Full)

performance

Ensure customer satisfaction by deeply understanding client needs providing regular

updates and proactively addressing feedback

Maintain accurate and complete records in our platformCRM and other softwares to

ensure centralized and accessible information

Own the end-to-end supplier onboarding process: collecting key documents (e.g.

credit forms certifications) validating information and ensuring timely setup in

systems

Advocate for customers internally ensuring their issues are resolved quickly and their

feedback informs our product roadmap and operational improvements

Monitor and report on key operational metrics including OTIF invoice accuracy

payment turnaround time and supplier onboarding cycle time

Collaborate closely with sourcing operations technical and sales teams to deliver a

seamless experience and drive innovation

Identify and implement process improvements to enhance the customer experience

order accuracy and operational efficiency

Ensure compliance with internal and external policies on supplier and customer data

including secure handling of tax IDs bank details and legal forms

What Experience You Have

1-2 years experience in Customer Success Customer Service Operations Account

Management Supply Chain admin or similar roles ideally in a fast-paced B2B or

supply chain environment

Demonstrated ability to manage operational processes across multiple stakeholders

with precision and accountability

Track record of resolving complex issues and building strong trust-based

relationships with both customers and internal teams

Experience working across multiple software systems simultaneously ideally across

the purchase-to-pay processes

Exposure to food consumer goods or supply chain/logistics industries is a strong

plus but not required

Who You Are

You are obsessed with detail if somethings off you spot it before anyone else

You dont just react you own problems and drive them to resolution without being

asked

Youre laser-focused on delivering excellent customer experiences and believe every

interaction is a chance to build trust

Youre a natural at juggling multiple workstreams without dropping the ball

Youre solutions-driven you always find a way to make things work

You thrive in dynamic ambiguous environments and bring structure where others see

chaos

You communicate clearly and respectfully whether updating a supplier or aligning

with engineering

Youre a team player who lifts others up and collaborates across departments

Youre an empathetic and enabling team player who collaborates well with all teams

ideally in a fast paced business with high growth

What We Offer

Competitive salary

33 days holiday a year (inc. public holidays)

Regular global retreats to meet the whole team

Flexible working hours & hybrid/remote working

Office hubs in UK and US

Benefits allowance for things like gyms health care and wellness

Regular team socials