Customer Operations Manager
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Application Deadline: Dec. 31 2025
- Austin
- Remote
- Yearly salary: $150
Job Description
Job Description - Customer Operations Manager
Our client is seeking a Customer Operations Manager in Austin TX to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience scalability and operational excellence.
Company Profile
Our client is a global technology solutions company.
Customer Operations Manager Role
As the Customer Operations Manager North America you will play a strategic leadership role responsible for building and executing unified scalable customer operations across the region. Youll lead and develop the Customer Operations team ensuring seamless end-to-end customer experiencefrom client onboarding and service delivery to ongoing support.
Establish and implement the North American customer operations model and lead a high-performing LCM (Lifecycle Management) team.
Oversee client management service delivery and customer engagement across all operational functions.
Collaborate with global and regional leadership to unify operations processes and systems.
Drive efficiency and scalability through process improvement data-driven KPIs and strategic planning.
Recruit coach and empower team members to deliver top-tier customer service and continuous improvement.
Lead customer experience initiatives and ensure operational compliance with global standards.
Monitor performance identify areas for improvement and implement actionable solutions to enhance results.
Features and Benefits
Comprehensive medical dental and vision insurance coverage
Opportunity to lead a new regional function and make a lasting impact on company growth
Collaborative global team environment with opportunities for cross-functional and international collaboration
Strong commitment to employee development innovation and leadership empowerment
Be part of an organization that values sustainability customer focus and operational excellence
Additional Info
Must be authorized to work in the U.S. without sponsorship.
Equal Opportunity Employer.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings we encourage you to call one of our branch locations to verify the status on any job.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
