Telesales Specialist (JuniorSenior) – Credit Card & Personal Loan (In-house Channel)

Were building an In-house Telesales Team at Trusting Social to support top banks/Financial institutions in Vietnam on credit card and personal loan sales.

This team will focus on high-quality calls better conversion and stronger customer experience while working closely with product and client teams.

Instead of working for an outsourced vendor youll join an in-house telesales model where your calls matter your feedback is valued and your performance directly shapes real results.

At Trusting Social youll:

• Work with top banks in Vietnam on real financial products
• Get exposure to modern telesales systems and smart lead assignment
• Learn from data and feedback to improve your sales skills fast
• Build a career path in financial telesales

What Youll Do

Youll be assigned to different telesales projects depending on business needs such as:

Leads from the system:

• Cross-sell to existing customers
• Re-engage drop-off users who didnt finish the signup process
• New acquisition calls for credit cards or loans

Warm transfer leads from AGI system:

• Handle calls that the AI system cannot solve talk to customers clarify their needs and complete the conversation with empathy.

Ad-hoc campaigns:
Join short-term projects like:

• Introducing new products or promotions
• Inviting customers to join product trials or interviews
• Conducting customer surveys or feedback calls

Daily task:

• Make calls and convert customers for different products and campaigns
• Communicate clearly and confidently about product benefits and fees
• Adjust your script and tone for different customer types
• Meet and exceed KPIs like Connection Rate Conversion Rate #Card Loan amount and Call Quality
• Share customer feedback and help improve call scripts or offers
• Work closely with your team to adapt quickly to new campaigns

What Were Looking For

• 3 years of telesales experience in banking finance or insurance
• Good understanding of credit card and loan products in the market
• Strong communication and persuasion skills
• Fast learner who can adapt to many product types and use cases
• Team player result-driven and confident to take ownership

What we offer

Join our team and enjoy:

• Competitive compensation package and performance bonuses
  Clear career development path
• On-site lunch with multiple options including vegetarian
• Parking allowance
• Fun and engaging team-building activities sponsored sports clubs and happy hour every Thursday
• Unlimited free coffee tea snacks and fruit to keep you energized
• Convenient central District 1 office location next to the metro station
  Work directly with top financial clients in Vietnam
• Access to advanced telesales tools and smart data from Trusting Social
• Training and coaching from experienced leads

At Trusting Social we live by ownership integrity and agility in execution. We believe in doing whats right whats best and whats innovative. If youre smart driven and want to make a difference in the world with the most advanced and fascinating technology come join our team. We offer the runway to truly make an impact.

For more information about us please visit our website:

Experience:

Junior IC