Customer Service Administrator (Shopify) | AU | WFH
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Job Location:
National Capital Region - Philippines
Monthly Salary:
PHP 40000 - 70000
Experience Required:
2years
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
Ready to do work that actually excites you
Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace ensuring every interaction reflects our premium brand experience.
Manage all customer service enquiries across Clever Houses D2C stores and online marketplaces providing professional timely and brand-aligned responses that enhance customer satisfaction and loyalty. The role also supports core administrative functions including price list and product data maintenance manual order creation and assisting in the rollout of AI-driven customer support tools.
What Youll Do
1. Customer Service Management
Handle all inbound customer enquiries from two separate Shopify stores and existing online marketplaces including Amazon Seller Central.
Deliver timely professional and brand-aligned responses via email chat and online marketplace and other platform messages.
Manage returns refunds and post-purchase communications to ensure high satisfaction.
Maintain a knowledge base of common customer questions and responses.
2. Systems Administration & Support
Maintain and update customer service inboxes using Gorgias (setup and optimization with AI chatbot for customer support emails).
Maintain up-to-date price lists with links to marketing assets and detailed product information.
Create and format competitor comparison documents and internal product data sheets.
Raise manual sales orders create inventory items and inbound receipts within the 3PL warehouse management system.
3. Continuous Improvement
Ensure the company Standard Operating Procedures (SOP) are kept up-to date and improve website FAQs minimize customer enquiries.
Provide insights on recurring customer issues and product warranty claims to improve content and processes.
Participate in team meetings and contribute to process automation and customer service enhancements.
Requirements
- Minimum 2 years experience in customer service and administration ideally within both Shopify and Amazon marketplace environments.
- Strong written communication skills with fluent customer-friendly English.
- Proven ability to manage multiple email inboxes and marketplace platforms efficiently.
- Hands-on experience with Shopify (order management returns/refunds fulfillment updates customer communication).
Other Skills Required
- Understanding of 3PL warehouse management systems.
- Proficient in Microsoft Excel and confident managing price lists and data accuracy.
- Detail-oriented with strong organizational and follow-up skills.
- Attention to detail in formatting customer-facing documents like product data sheets and competitor comparison landscapes.
- Experience or interest in Gorgias or other AI-driven customer service ticketing systems.
- Ability to work autonomously and take ownership of assigned processes.
Benefits
Why Youll Love Working Here
HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Required Skills:
Setup and Location: WFH Work Schedule: 09:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time) Employment Type: Full-time Ready to do work that actually excites you Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace ensuring every interaction reflects our premium brand experience. Manage all customer service enquiries across Clever Houses D2C stores and online marketplaces providing professional timely and brand-aligned responses that enhance customer satisfaction and loyalty. The role also supports core administrative functions including price list and product data maintenance manual order creation and assisting in the rollout of AI-driven customer support tools. What Youll Do 1. Customer Service Management Handle all inbound customer enquiries from two separate Shopify stores and existing online marketplaces including Amazon Seller Central. Deliver timely professional and brand-aligned responses via email chat and online marketplace and other platform messages. Manage returns refunds and post-purchase communications to ensure high satisfaction. Maintain a knowledge base of common customer questions and responses. 2. Systems Administration & Support Maintain and update customer service inboxes using Gorgias (setup and optimization with AI chatbot for customer support emails). Maintain up-to-date price lists with links to marketing assets and detailed product information. Create and format competitor comparison documents and internal product data sheets. Raise manual sales orders create inventory items and inbound receipts within the 3PL warehouse management system. 3. Continuous Improvement Ensure the company Standard Operating Procedures (SOP) are kept up-to date and improve website FAQs minimize customer enquiries. Provide insights on recurring customer issues and product warranty claims to improve content and processes. Participate in team meetings and contribute to process automation and customer service enhancements. What You Bring Were looking for someone who: Minimum 2 years experience in customer service and administration ideally within both Shopify and Amazon marketplace environments. Strong written communication skills with fluent customer-friendly English. Proven ability to manage multiple email inboxes and marketplace platforms efficiently. Hands-on experience with Shopify (order management returns/refunds fulfilment updates customer communication). Other Skills Required Understanding of 3PL warehouse management systems. Proficient in Microsoft Excel and confident managing price lists and data accuracy. Detail-oriented with strong organizational and follow-up skills. Attention to detail in formatting customer-facing documents like product data sheets and competitor comparison landscapes. Experience or interest in Gorgias or other AI-driven customer service ticketing systems. Ability to work autonomously and take ownership of assigned processes. Why Youll Love Working Here HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party Family Day Team Building and more! Lets Talk If youre thinking this sounds like me it probably is. Click apply. We cant wait to meet you.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
