UK Pension Administrator

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Responsibilities

Excellence

Review and analyze member posts to initiate appropriate cases.
Perform accurate data entry and processing tasks.
Update system records including member and beneficiary information.
Generate quotations perform calculations and prepare correspondence for scheme members.
Identify opportunities to improve client/member service and escalate suggestions to the Team Leader.
Demonstrate and uphold the firms core values in all activities.
Monitor personal workflow to ensure service levels are met in terms of quality efficiency and timeliness.
Adhere to ISO 9001 ISO 27001 and Professional Excellence standards.

People

Provide support to the wider team on complex tasks and project work as needed.
Offer assistance during workload peaks and holiday cover.
Share knowledge and experience proactively to foster team development.
Build strong collaborative relationships with team members both locally and remotely.

Clients

Deliver efficient and professional service to meet client/member needs and uphold the Willis Towers Watson brand.
Develop a thorough understanding of clients pension schemes.
Establish and maintain relationships with UK counterparts.
Serve as a point of reference for standard automated cases.

Financial

Complete timesheets accurately and on time.
Achieve defined billable hour targets.
Work within the prescribed budget for each project.

Qualifications

- High level of accuracy and attention to detail
- Ability to work under pressure and meet deadlines
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Effective organization and prioritization skills
- Proficient in Microsoft Office (Outlook Excel Word)
- Professional responsible and client-focused approach
- Strong time management and flexibility in scheduling
- Capable of handling multiple projects within set timelines
- Able to work independently and collaboratively with minimal supervision
- Bachelors degree and successful completion of required assessments
- Willingness to work assigned shifts as needed

Willis Towers Watson is an Equal Opportunity Employer

Required Experience:

Unclear Seniority

ResponsibilitiesExcellenceReview and analyze member posts to initiate appropriate cases.Perform accurate data entry and processing tasks.Update system records including member and beneficiary information.Generate quotations perform calculations and prepare correspondence for scheme members.Identify ...