Consultant, Quality Analyst SFDC

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Consultant Quality Analyst SFDC!
The Salesforce Quality Analyst is responsible for ensuring that Salesforce solutions meet the highest standards of functionality performance and user experience. This role involves analyzing requirements designing and executing test plans validating configurations and customizations and ensuring overall solution quality and stability across Salesforce clouds (Sales Service Experience etc.).
The QA will work closely with developers business analysts functional consultants and end users to validate all aspects of Salesforce implementations from custom code and integrations to data migrations and UI workflows.

Responsibilities
1. Test Planning & Strategy
Analyze business requirements functional specs and technical design documents to create comprehensive test strategies and test plans.
Define test scope objectives and acceptance criteria for Salesforce releases and enhancements.
Estimate QA efforts define resource needs and participate in sprint planning sessions.
Ensure testing coverage across all Salesforce layers configuration customization integration and security.

2. Test Case Design & Execution
Design detailed test cases and test scripts based on user stories and functional flows.
Execute manual and automated test cases for Salesforce applications integrations and APIs.
Validate Salesforce components including Apex classes triggers Lightning components (LWC/Aura) workflows flows validation rules and page layouts.
Test Salesforce integrations with external systems (via REST SOAP middleware tools like MuleSoft Boomi etc.).
Perform UI testing for Lightning pages Communities (Experience Cloud) and mobile experiences.
Conduct cross-browser and cross-device testing for accessibility and responsiveness.

3. Automation Testing
Develop and maintain automated regression suites using tools such as:
oSelenium / WebDriver Provar ACCELQ TestComplete or Katalon (depending on org tools).
oSalesforce-specific automation frameworks (like Provar or Copado Robotic Testing).
Integrate automated tests into CI/CD pipelines (Jenkins Copado GitLab Azure DevOps).
Ensure reusability and maintainability of test automation scripts.
Monitor and analyze test runs and generate automated test reports.

4. Defect Management & Quality Control
Log and track defects in JIRA / Azure DevOps / HP ALM ensuring proper classification and severity assignment.
Collaborate with developers to perform root cause analysis and validate defect fixes.
Maintain traceability matrix between requirements test cases and defects.
Ensure consistent defect turnaround time and regression validation.
Provide daily and sprint-end QA status reports to stakeholders.

5. Data Validation & Migration Testing
Validate data integrity and field mappings across Salesforce and external systems.
Perform data migration testing (source-to-target verification transformation logic duplicates nulls).
Support sandbox refresh validation ensuring environment consistency and data accuracy.
Test reports and dashboards for correct aggregation and filtering logic.


6. Performance Security & UAT Support
Conduct performance and load testing for critical Salesforce transactions and batch jobs.
Validate user access profiles roles and permission sets against business rules.
Support User Acceptance Testing (UAT) by preparing test scripts coordinating with business users and managing sign-offs.
Participate in post-deployment validation during production releases.

7. Collaboration & Continuous Improvement
Collaborate with functional consultants developers and DevOps teams in Agile ceremonies (stand-ups retrospectives demos).
Provide feedback for improving test processes coverage and automation maturity.
Document best practices reusable assets and regression suites for reuse across projects.
Stay current with Salesforce releases Lightning enhancements and QA tools
Qualifications we seek in you!
Minimum Qualification
Education
Bachelors or Masters degree in Computer Science Information Systems or related field.

Experience
Strong understanding of Salesforce data model security model automation tools and declarative features.
Experience testing across multiple Salesforce Clouds (Sales Service Experience).
Solid experience with test management tools (JIRA Zephyr TestRail QTest).
Hands-on experience with automation tools for Salesforce (Provar Selenium ACCELQ etc.).
Familiarity with CI/CD testing pipelines and Agile/Scrum methodology.
Experience testing APIs (Postman REST Assured) and integrations with external platforms.
Exposure to data migration ETL testing and Salesforce deployments.

Preferred Qualification
Certifications (Preferred):
Salesforce Certified Administrator (highly recommended)
Salesforce Certified Platform App Builder (advantageous)
ISTQB Certified Tester Foundation or Advanced Level (preferred)
Provar Automation Certification (nice to have)
Any QA Automation or Agile Testing Certification

Soft Skills:
Excellent analytical and problem-solving skills.
Strong attention to detail and accuracy.
Clear written and verbal communication skills.
Ability to collaborate with cross-functional teams globally.
Self-motivated and proactive in identifying quality improvements.
Strong organizational skills with ability to manage multiple testing cycles simultaneously.

Preferred Qualifications/ Skills
Experience testing Einstein Analytics Tableau CRM or AI-driven Salesforce features.
Familiarity with Salesforce CPQ Marketing Cloud or FSL testing.
Knowledge of performance testing tools (JMeter LoadRunner).
Exposure to Agentic AI-driven test automation or AI-assisted quality validation.
Experience in test data management (TDM) within Salesforce environments.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.