Technical Support Specialist L2 Support
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Job Location:
Monthly Salary:
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
About Gartner IT:
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.
About the role:
The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLAs for all Gartner Associates (in local and regional Gartner offices or working remotely). The Technical Support Specialist will also provide technical expertise on projects site visits and Gartner Events.
What you will do:
Escalated (level 2) technical support: Provides technical hardware troubleshooting & diagnosis software troubleshooting/installation and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.
Remote office visits (when required): Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.
Asset Management: Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.
Events & Symposiums: To ensure Gartner delivers world class events to our clients liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Gartners client satisfaction.
Projects: Work on additional project work when required.
Active Management of Service Request Incident and Activities: Responsible for ensuring all associate interactions are accurately documented assigned and communicated in order to determine and resolve issues escalate if necessary and provide solutions for future problem resolution and process improvement.
Participate in development implementation and improvement of support policies process and best practices
Participate in proactively supporting associates e.g. Support Lounge training tech orientations etc.
Instills and drives customer satisfaction including continuous improvements.
What you will need:
Bachelors Degree in or equivalent professional qualification
2 years client service experience
2-4 years experience in an entry level technical support role.
Understands networking concepts; servers; LANs/WANs.
Experience using help desk call logging system.
Experience with standard Microsoft products and platforms.
Good problem - solving skills.
Good communicator able to deal independently with staff throughout the organization (verbal and written).
Excellent customer service skills
Who you are:
Education qualification as graduate or postgraduate degree in Engineering is required
Excellent communication and prioritization skills.
Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.
Owns success Takes responsibility for successful delivery of the solutions.
Strong desire to improve upon their skills in software development frameworks and technologies
#LI-SG4
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.
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Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.
