IT Senior Manager of Infrastructure Operations & Support

About us:

The Office of the State Treasurer (OST) is the financial hub for Washington State government serving as its bank and trusted fiscal steward. OST provides banking investment debt issuance and accounting services to state agencies while also partnering with local governments to deliver essential financial solutions. Our team of about 70 dedicated professionals works every day to strengthen public trust through responsible financial management exceptional customer service and a commitment to innovation and continuous improvement.

The Information Services Division (ISD) provides the technology foundation that powers OSTs mission. Our work supports everything from core financial operations to enterprise cybersecurity data management and technology modernization efforts across the agency.

Opportunity:

OST is seeking an experienced and strategic Senior Manager of Infrastructure Operations & Support to lead the agencys IT infrastructure database administration and end-user support functions.

This position provides both strategic and operational leadership to ensure OSTs technology environment is secure reliable and efficient. The Senior Manager oversees infrastructure performance service quality and modernization efforts while optimizing resources and advancing agency-wide technology objectives.

This position reports directly to the Information Services Director (CIO) and plays a key leadership role within the ISD management team. The ideal candidate is a collaborative forward-thinking IT leader with strong management skills and a deep understanding of enterprise infrastructure and operational excellence.

What we are looking for:

Were seeking a leader who can balance strategy with execution someone who brings technical credibility strong communication skills and a passion for improving IT service delivery.

Key Competencies

Successful candidates will demonstrate the following competencies:

• Leadership & Accountability Builds and motivates high-performing teams; sets clear goals expectations and measures of success.
• Strategic Thinking Anticipates future needs and develops long-term plans that strengthen operational resilience and modernization.
• Operational Excellence Establishes clear processes and service standards to ensure high system availability and customer satisfaction.
• Customer Focus Promotes a culture of responsiveness and partnership with internal and external stakeholders.
• Collaboration Fosters strong relationships across technical business and external partners.
• Integrity & Professionalism Demonstrates sound judgment transparency and ethical leadership in all aspects of work.
• Inclusiveness & Collaboration Values and leverages diversity of thought and experience. Fosters an inclusive environment and actively collaborates with peers partners and stakeholders to achieve shared objectives.

Primary Responsibilities:

• Provide leadership and direction for IT infrastructure operations and support programs ensuring effective secure and efficient services.
• Oversee server storage cloud and database administration functions including configuration patching performance tuning and lifecycle management.
• Direct end-user and client support operations to deliver responsive high-quality customer service.
• Ensure robust database management practices including backup recovery and optimization.
• Lead IT modernization initiatives such as cloud adoption automation and process improvement.
• Oversee IT purchasing renewals and vendor management to ensure fiscal accountability and compliance with state procurement standards.
• Manage operational budgets contracts and service-level agreements (SLAs).
• Establish and monitor key performance metrics for service delivery uptime and incident response.
• Collaborate with cybersecurity and application teams to maintain secure resilient systems aligned with OCIO and OST standards.
• Mentor coach and develop staff fostering a culture of teamwork learning and continuous improvement.

Minimum Qualifications
Any combination of education and/or professional experience totaling at least seven (7) years including at least three (3) years in a supervisory or managerial capacity leading infrastructure operations or technical support teams.

Candidates must demonstrate:

• Experience managing enterprise infrastructure environments (servers storage virtualization cloud and databases).
• Proven success overseeing IT operations and end-user support functions.
• Knowledge of IT service management (ITSM) practices and incident/change management.
• Experience managing budgets contracts and vendor relationships.
• Strong communication and leadership skills with the ability to partner across organizational levels.

Desirable Education Experience and Competencies:

• Experience in Washington State or public-sector IT environments including familiarity with OCIO standards.
• Advanced knowledge of cloud environments (Azure AWS) and enterprise virtualization technologies.
• Experience leading database administration teams or managing enterprise data platforms (SQL Server Oracle PostgreSQL).
• ITIL Foundation certification or equivalent ITSM experience.
• Project Management Professional (PMP) certification or equivalent experience leading IT initiatives.
• Experience driving modernization automation or digital transformation initiatives

Throughout our selection processes we will also evaluate candidates for knowledge skills abilities behaviors and capacity for effective leadership that aligns with our agency culture.

How to Apply
To apply please complete your online profile at and be sure to include:

• A letter of interest sharing how your experience and interests connect with the qualifications for this role

• Your current resume

A background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the candidates suitability and competence to perform in the position.

This announcement will remain open until it is filled. Applications will be reviewed as they are submitted. Candidates are encouraged to come forward as early as possible as the OST reserves the right to make an appointment at any time during this employment announcement.

Benefits: Washington State offers a competitive benefits package. Beyond the traditional benefits such as health insurance life insurance and retirement benefits we offer flex spending accounts dependent care assistance deferred compensation 12 paid holidays paid vacation and sick leave. Click on the Benefits tab near the top of the page to learn more.

Our hybrid schedule approach gives you the best of both worlds: remote work with regular in-person collaboration. Employees come onsite at least twice a month with a little extra time at the start to help you settle in. After that schedules are tailored to fit the position requirements. organizational priorities and your work style.

Equal Employment Opportunity (EEOC): OST is an equal opportunity employer; committed to providing employees with a work environment free of discrimination and harassment. OST provides equal access and opportunity to anyone who qualifies regardless of immigration status on the bases of race color religion national origin sex (including pregnancy and related conditions sexual orientation or gender identity) age (40 and older) disability genetic information (including employer requests for or purchase use or disclosure of genetic tests genetic services or family medical history) retaliation for filing a charge reasonably opposing discrimination or participating in a discrimination lawsuit investigation or proceeding.

Recruitment access assistance and contact information: For questions about this recruitment or for applicants in need of assistance during the application process please contact Nadine Sordahl at or via email to TTY users should first call 711 to access the Washington Relay Service.