Technical Account Manager

At Lytx youll take the lead in cultivating and nurturing customer relationships collaborating seamlessly with account teams and developing an in-depth technical understanding of our customers Lytx implementations. Your main objective is to enhance their technical support experience overhaul our system of engagement and actively contribute to the dynamic growth of our team!

What Youll Be Doing:

• Serve as primary technical contact and augment our customer support teams.
• Develop and sustain relationships with customers and account teams to align Lytx solutions with their unique needs to ensure adoption.
• Engage with customers at all levels of their organization from the front lines to the C-suite.
• Act as the primary technical interface and critical issue point for your book of business.
• Identify resolve and call out day-to-day device and/or integration issues.
• Maintain control of the overall resolution for any raised case leading cross-functional groups as needed.
• Ensure customer success through proactive periodic health checks product training and developing and sharing standard processes.
• Research customers technical issues in a timely manner and follow up with recommendations and action plans.
• Apply internal technical expertise including development engineers knowledge base and tools for optimal customer issue resolution.
• Bring up customer issues to management when appropriate.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.

What Youll Need:

• Exceptional technical literacy with the ability to troubleshoot hardware and software.
• Proven success in efficiently resolving issues through strategic escalation management at all levels from business owners to executives.
• Experience supporting enterprise-level customers in SaaS IoT or PaaS environments.
• Demonstrated technical expertise in integrations APIs and webhooks.
• Hands-on working experience with SQL for troubleshooting and self-service.
• Familiarity with debugging and proficiency in using scripting languages such as JavaScript Python or .
• Experience leading technology integrations and consultations with partners and clients.
• Collaborative teammate adept at engaging across corporate functions: Customer Success Technical Support Implementation and Product Management.
• Proven experience in technical account management technical support customer success or a similar role.
• Willingness and ability to travel as required by the position.
• BS or commensurable experience.

Benefits:

• Medical dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

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Lytx Inc. is proud to be an equal opportunity employer. Were committed to building a diverse and inclusive workforce and do not discriminate based on race color religion sex sexual orientation gender identity or expression gender genetic information uniformed service national origin age veteran status disability pregnancy or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local state federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local state federal and regional laws.