Customer Support Manager
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Customer Support Manager will play a key role in overseeing daily support operations ensuring high-quality service delivery and driving continuous improvement across customer-facing processes. This position requires a proactive leader who can coordinate teams optimize workflows and serve as a bridge between customers and internal departments to ensure satisfaction and efficiency.
Key Responsibilities
Lead and manage the customer support team to ensure consistent high-quality service
Develop and implement support strategies policies and procedures
Monitor performance metrics and identify opportunities for improvement
Handle escalated customer inquiries and ensure timely resolution
Coordinate with internal teams to align customer needs with company objectives
Train mentor and support team members to foster professional growth
Ensure compliance with internal standards and service-level expectations
Qualifications :
Strong leadership and team coordination skills
Excellent verbal and written communication abilities
Problem-solving mindset with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Professional judgment and customer-focused approach
Strong organizational and decision-making skills
Additional Information :
Competitive salary ($53000 $58000 annually)
Growth opportunities within a expanding company
Supportive and professional work environment
Ongoing training and skill development
Leadership exposure and career advancement potential
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
