Tier One Technical Support Agent
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions enhancing road safety improving productivity and reducing environmental impact.
EROADs mission is to deliver intelligence you can trust for a better world tomorrow.
What Were Looking For
We are seeking a dedicated and customer-focused Technical Support Representative to join our support. We are leading provider of telematics technology. This role involves handling inbound and outbound calls managing support cases and assisting customers with technical issues related to vehicle tracking mapping installation and system usage.
About the Role
Job Responsibilities
- Provide first-level technical support via phone email and case management systems.
- Assist customers with troubleshooting telematics devices software and installation concerns.
- Accurately log track and update support cases in the system.
- Collaborate with Tier 2 and Tier 3 support teams to escalate and resolve complex issues.
- Ensure timely and consistent communication with customers regarding case status and resolution timelines.
- Follow established support workflows and contribute to process improvements.
- Maintain a high level of product knowledge to deliver effective support.
- Meet performance metrics including response time resolution time and customer satisfaction.
Job Qualifications
Competencies
- Strong communication skills in English both verbal and written.
- Ability to work in a fast-paced customer-focused environment.
- Strong problem-solving and analytical skills.
- Team-oriented with a proactive attitude.
Skills & Required Experience
Required Experience
- At least 1 year of experience in a technical support or call center role.
- Familiarity with ticketing systems and CRM tools.
- Willingness to work flexible shifts including weekends or holidays if required.
Preferred Skills
- Basic understanding of telematics GPS tracking or fleet management systems is a plus.
- Experience supporting telematics platforms.
- Knowledge of vehicle installation processes and mapping systems.
Why Youll Love Working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012 were represented on the NZX and ASX and continue to grow rapidly across New Zealand Australia the Philippines and the USA.
At EROAD we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs EAP offerings and continuous learning opportunities.
Our people are at the heart of everything we do we foster a culture of innovation collaboration and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-driven organisation thats shaping the future of connected transport we cant wait to hear from you.
Required Experience:
Unclear Seniority
Key Skills
About Company
Improve outcomes, reduce costs, and encourage safer journeys with the leading fleet performance management platform. Outmaneuver your competition with a partner who delivers actionable insights.
