Driver Support Representative 20039

LOOKING FOR STELLAR TOP CANDIDATES

Position: Driver Support Representative
Working Hours: Full-TimeMon - Friday 7:00am - 3:00pm 12:00pm - 8:00pm CST (flexible)
Search Location: Philippines (Primary) South Africa and Latin America
Salary: 800 - 1100 USD per month
: The Final Salary Offer depends on the clients decision interview results and experience

About the Client:

Our client is a fast-growing experiential marketing and mobile advertising company that creates customized vehicle-based marketing campaigns and brand activations across the United States. Their team specializes in bringing creative concepts to life through mobile tours branded vehicles and nationwide promotional experiences.

As the organization continues to expand they are seeking a Driver Support Representative to serve as a key point of contact for drivers and tour managers operating in the field.

About the Role:

The Driver Support Representative is responsible for providing exceptional support to drivers and tour managers while they are on the road. This role serves as the first line of assistance for mechanical concerns technical troubleshooting maintenance scheduling and operational support.

The ideal candidate is highly organized customer-focused and able to remain calm under pressure. They should enjoy problem-solving communicating with people and coordinating solutions in a fast-paced environment.

Role Responsibilities:

Driver Administration & Deployment Support

• Manage onboarding and administrative setup for new and returning drivers including enrollment in company systems such as Ramp (company credit card platform) Navan (travel and hotel booking platform) and Simply Works (timekeeping and payroll system)
• Coordinate driver deployment logistics and ensure all required accounts access and documentation are completed prior to assignments
• Process hotel authorization waivers and assist with hotel check-in issues when drivers do not have access to a physical company card
• Conduct front-end driver outreach scheduling calls and deployment confirmations
• Serve as a primary point of contact for drivers before during and after deployments

Driver & Tour Support

• Respond to incoming calls from drivers and tour managers operating nationwide
• Provide support for mechanical technical operational and deployment-related issues that arise in the field
• Troubleshoot problems and identify appropriate solutions or next steps
• Schedule maintenance appointments and coordinate service needs
• Serve as a reliable point of contact for drivers requiring assistance throughout their assignments

Travel & Logistics Coordination

• Manage hotel bookings and travel arrangements for driver deployments using Navan
• Coordinate travel logistics and ensure drivers have all necessary travel information and accommodations
• Resolve travel-related issues and make adjustments as needed during active deployments
• Work closely with vendors hotels and internal stakeholders to ensure smooth execution of field operations

Expense Management & Compliance

• Review and reconcile driver expenses through Ramp
• Ensure expenses align with approved company spending categories and expense protocols
• Follow up on missing receipts discrepancies or policy exceptions
• Maintain accurate expense records and support financial reporting requirements

Customer Service & Communication

• Deliver excellent customer service with a professional and positive attitude
• Communicate clearly and effectively with drivers tour managers vendors hotels and internal teams
• Maintain strong relationships through responsive and solution-oriented support
• Escalate complex issues to management when appropriate

Training & Operational Support

• Train tour managers on proper equipment operation and care procedures
• Provide guidance on troubleshooting common issues while on the road
• Ensure users understand operational best practices and safety protocols
• Support ongoing training initiatives and knowledge sharing

Documentation Reporting & Metrics

• Document all driver inquiries issues resolutions deployments and maintenance activities
• Maintain accurate records within internal systems and databases
• Track issue resolution timelines and follow through to completion
• Prepare post-tour recap documentation and operational summaries
• Compile and maintain deployment metrics performance reports and operational insights

Process Improvement

• Identify opportunities to improve support workflows deployment processes and driver experience
• Recommend process enhancements that increase efficiency and service quality
• Contribute ideas to improve communication travel coordination expense management and operational effectiveness

Requirements:

• Has at least 25 years of experience in customer service operations support dispatching logistics coordination travel coordination administrative support or a related role
• Proficiency with Microsoft Office Suite and cloud-based business tools
• Experience coordinating schedules travel arrangements or administrative processes
• Excellent Verbal and Written English communication skills
• Strong problem-solving abilities and ability to think quickly under pressure
• Exceptional organizational and multitasking skills
• Ability to prioritize competing requests in a fast-paced environment
• Strong attention to detail and follow-through
• Ability to work independently while collaborating effectively with a remote team

Preferred Qualifications:

• Experience with Ramp Navan Simply Works or similar expense travel and workforce management platforms
• Experience in technical support fleet support dispatching logistics travel coordination or field operations
• Familiarity with customer service software and ticketing systems
• Experience supporting mobile teams or field-based personnel
• Previous experience conducting training or onboarding sessions
• Some college coursework preferred

What This Role Offers:

• Opportunity to support nationwide marketing and experiential campaigns
• Dynamic work environment with daily problem-solving opportunities
• Exposure to operations logistics customer support and field management
• Collaborative team culture with opportunities for professional growth
• Long-term remote opportunity with a growing organization

Ideal Candidate Profile:

• Customer-service oriented with a passion for helping others
• Highly organized and comfortable managing multiple deployments simultaneously
• Strong communicator who can confidently interact with drivers vendors hotels and internal stakeholders
• Detail-oriented with excellent follow-up and documentation habits
• Comfortable handling administrative processes travel coordination and expense review
• Adaptable and calm under pressure in a fast-moving operational environment
• Self-starter who takes ownership of issues until they are fully resolved
• Positive professional and proactive in supporting both drivers and internal teams

Success Metrics:

• Timely resolution of driver inquiries and support requests
• Accuracy and completeness of documentation
• Maintenance scheduling efficiency
• Driver and tour manager satisfaction
• Responsiveness and communication quality
• Contribution to process improvements and operational efficiency

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.