ALMSS Customer Support Specialist

ALMSS Customer Support Specialist

Location: Robins Air Force Base GA

Join Leidos National Security Sector in supporting mission-critical aerospace and defense operations. As an ALMSS Customer Support Specialist you will play a vital role in sustaining the F-16 Aircraft Structural Integrity Program (ASIP) through expert support of the Automated Logistics Management Support System (ALMSS). This system enables global depot-level logistics for Command and Control Intelligence Surveillance and Reconnaissance (C2ISR) programs across the U.S. Air Force.

Note: This role will require on-site support (Robins AFB GA) with hybrid/remote capabilities.

Key Responsibilities

• Assist in providing daily technical and procedural support to over 85 on-site and 180 remote users across 50 global locations.

• Troubleshoot and resolve logistics issues related to 300 Supply Chain Management (SCM) functions and 10 major system interfaces.

• Deliver information analysis and reporting to the Program Management Office.

• Conduct initial and ongoing training for complex ALMSS functions and new system enhancements.

• Monitor Air Force logistics policy updates and assess potential impacts on ALMSS operations and customer engagement.

• Collaborating closely with government ALMSS program managers engineers and logistics leads to ensure seamless system performance.

• Manage customer expectations and proactively identify and resolve system-related challenges.

• Support program activities including user issues system portfolio management contingency operations Predator/Reaper ICP transition and FIAR compliance.

• Liaise with software development and operations teams to clarify logistics support requirements.

• Provide legacy system expertise to the ALMSS modernization team.

Required Qualifications

• Bachelors degree and 8 years of relevant experience (additional experience training or certifications may substitute for degree).

• Hands-on experience with ALMSS Enterprise Solution-Supply (ES-S) and Standard Base Supply systems.

• Familiarity with Defense Logistics Agency (DLA) wholesale systems and Air Force logistics platforms (D035 D043).

• Understanding of DLA Transaction Services SCM interface formats.

• Strong organizational analytical and communication skills; ability to work independently under tight deadlines.

• U.S. Citizenship; Currently possess an active Public Trust or higher level clearance. With ability to obtain/maintain a Government Common Access Card (CAC) upon hire.

Why Leidos

Be a part of an innovative team driving national security and defense excellence. At Leidos youll contribute to cutting-edge solutions while advancing your career in a dynamic mission-focused environment.

EIO 2024

Were not looking for perfectly polished resumes or perfect fits. Were looking for people who break limits ask hard questions and dont wait to be told whats next. At Leidos were not following the roadmap were redrawing it.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.