Customer Care Specialist Hybrid

About

is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.

Here entrepreneurs self-starters team players and big thinkers unite behind a common cause. Here were applying data analytics AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy if you thrive on collaboration and building new things and if youre all about using your talent for good is the place for you.

Position Overview:

The Care Specialist Team is responsible for providing an unparalleled experience to our members. Each Care Specialist will do this by fielding requests via phone web email and chat and guiding the member to relevant benefits or services.

The Care Specialist is expected to use their educational and professional background as well as our in-house training to interpret and assess client requests. This position is very hands-on and requires a high attention to detail excellent communication skills strong multi-tasking skills and a high level of professionalism. A strong work ethic and a desire to be part of the team are critical for open position is within our Member Support Team.

IMPORTANT - PLEASE READ:

1. This is a full-time 40-hour-per-week position. The schedule for this position is: Monday - 9am-5:30pm Tuesday - 10:30am-7pm Wednesday - 9am-5:30pm Thursday - 8am-4:30pm Friday - 10:30am-7pm (all times CST)
2. The hourly pay rate for this position is $20 - $22/hr. and is non-negotiable.
3. This position is hybrid in Dallas TX (3 days per week in office (Mon/Wed/Thurs) Tuesday/Fridays are remote.)

What Youll Do:

• Answering inbound calls with a smile delivering professional and empathetic customer service
• Assessing member needs by utilizing active listening probing and problem-solving skills and providing education and guidance related to the presenting need
• In between calls assisting members who submit requests via email/web/chat
• Verifying member eligibility for our services recording request in our CRM system and providing details about benefits based on individual benefits plans
• Maintain consistent adherence to metric standards including service level agreements call abandonment rates and average speed to answer to ensure the highest quality member satisfaction
• Fulfill any additional responsibilities assigned by management

Who You Are:

• Bachelors Degree preferred or relevant work experience in lieu of a degree
• 1-3 years of client service experience preferably in a human services field
• High emotional intelligence and strong communication skills both written and verbal
• Team-player with a passion for delivering exceptional customer service
• Exceptional analytical organizational and time management skills
• Strong change agility and ability to pivot quickly as needed
• Comfortable in a fast-paced environment
• Comfortable meeting or exceeding daily and weekly KPI benchmarks
• Open to feedback ongoing learning and comfortable asking questions
• Reliable and consistently punctual
• Independent judgment and discretion

For a list of our Perks Benefits click here!

supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences perspectives and backgrounds. is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation please reach out to

Company Overview:

Available in more than 20 countries is the worlds leading platform for finding and managing high-quality family care. is designed to meet the evolving needs of todays families and caregivers offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007 families have relied on industry-leading productsfrom child and elder care to pet care and home care. is an IAC company (NASDAQ: IAC).

Hourly Pay Rate: $20 - $22/hr. (non-negotiable)

The range listed is just one component of total compensation package for employees. Other rewards may include annual bonuses and short- and long-term addition provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).

#LI-Hybrid

Required Experience:

IC