Parts and Service Operations Manager

Be part of something bigger. Join one of the Northwests most trusted names Dick Hannah Dealerships and one of the worlds most premium automotive brands Acura.

At Dick Hannah Acura of Portland were looking for a strategic business-minded Service Director to lead our Service Department and oversee operations that drive customer experience profitability and team performance. This is not your typical dealership service role its a chance to run a high-performing business unit within one of the strongest and most respected automotive groups in the region.

What Youll Do

• Lead and develop the Service Department fostering a culture of accountability customer satisfaction and operational excellence.

• Manage financial performance with a strong command of P&L forecasting and expense control.

• Design and execute business strategies that align with Acura and dealership objectives.

• Drive continuous improvement using Lean principles and data-driven decision-making.

• Partner with senior leadership to implement initiatives in growth process optimization and customer retention.

• Uphold the Dick Hannah reputation for integrity innovation and exceptional customer care.

Who You Are

Youre a results-oriented leader with a track record of building high-performance teams and managing complex operations. You may come from automotive retail logistics or another service-driven business what matters most is your ability to lead strategically and deliver measurable results.

You have:

• Strong financial acumen and experience managing P&L performance.

• Demonstrated success in team leadership and organizational change.

• A disciplined approach to process improvement and strategic execution.

• Experience in operations logistics or service-based business (automotive preferred).

• (Preferred) Previous dealership management or OEM experience Acura Honda or other premium brands.

Why Dick Hannah

• Exceptional opportunity: Leadership roles at Acura and Dick Hannah are rare this is a career-defining role at a brand known for innovation and performance.

• Reputation & legacy: Family-owned since 1949 Dick Hannah Dealerships has built a 75-year legacy rooted in our Believe in Nice philosophy.

• Compensation that matches impact:

  • $2500 monthly base salary 2.0% Parts and Service Gross Profit 10% Parts and Service Net Profit

  • Annual earnings potential: $140000 $200000 depending on results

• Comprehensive benefits:

  • Health dental vision HSA/FSA life and disability insurance starting the first of the month after 60 days

  • 401(k) with company match

  • Paid Time Off (starting at 96 hours annually) 5 paid holidays

• Career growth: Join a respected organization with proven internal advancement pathways and a leadership team that invests in development.

About Dick Hannah Dealerships

Our Core Values Family Integrity Respect and Purpose drive everything we do. Were proud to be a family-run business that values people first embraces innovation and continually looks forward. We truly care for our employees and customers every day.

Dick Hannah Dealerships. Believe in Nice.

We are an equal opportunity employer and prohibit discrimination or harassment of any kind.