Sr. Global Sales Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

JR108923 Sr. Global Sales Operations Manager
Reports to: Ivan Pulecio Director Global Programs and Latin America Sales Operations
Individual contributor role

This role will manage align and communicate global sales operations initiatives and activities with regional sales teams. The ideal candidate has a strong profile for documenting and communicating selling processes and benchmarks including driving the consistent usage of sales methodology and pipeline management to deliver accurate current and out-quarter forecasting. This role will collaborate cross-functionally to cascade our sales operating cadence rules of engagement and act as a trusted business partner to regional leadership in shaping execution and identifying process improvement opportunities.

Excellent communication skills are required for building presentations and tailoring them to sales management and executive audiences. An analytical ability to understand sales metrics benchmarks and KPIs as well as to demo new processes dashboards and selling tools is highly desired. The successful candidate will demonstrate the ability to influence across levels and functions anticipate operational risks and drive scalable global alignment.

Deliverables include the following:

• Manage and document a globally consistent operating cadence for global and regional forecasting pipeline management and quarterly business reviews ensuring cross-functional accountability and executive-level visibility.
• Develop sales rules of engagement and lead governance process this includes cross-border and partner opportunities pipeline hygiene & SLA adherence and cross-functional collaboration with Finance HR and Product teams.
• Draft instructions for sales operations processes and perform live demos of new dashboards CRM features & functionality and opportunity processes for sellers and sales leaders supporting global enablement and adoption.
• Create and present whitepapers and slide decks documenting sales operations best practices for sellers sales leaders and executive audiences; synthesize insights into actionable recommendations for senior leadership.
• Document and action feedback on operating cadence competitive positioning products & commercial models and market opportunities supporting strategic planning discussions and future GTM optimization.
• Partner with regional and global leaders to identify process improvements resource optimization opportunities and sales productivity enhancements that contribute to long-term growth.
  

Qualifications:

• Excellent English including documentation communication and presentation skills
• Masters degree in business or a quantitative field with 10 years of experience in sales program management or sales operations (the preferred candidate should have experience in sales operations and another function such as finance and have experience working in a multi-national matrixed organization in a Cloud or Saas company).
• Experience leading and owning cross-functional programs in a global high-growth organization
• Demonstrated experience presenting and communicating to sellers and executives
• Advanced experience with Microsoft PowerPoint Excel Tableau.
• Impeccable managerial and interpersonal influencing skills.
• Proven track record of effectively interacting with executive management.
  

Preferred Skills:

• Demonstrated ability to be a strategic thinker and proactive leader in an ambiguous environment; requires minimal supervision.
• Proven ability to adapt to shifting priorities and exercise sound judgment in high-pressure situations.
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple levels of an organization.
• High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously.
• Demonstrated ability to dive deep in understanding the product our business and the competitive landscape.
• MBA or equivalent; Analytics or quantitative bachelors degree preferred.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.