Customer Service Representative 1
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Job Location:
Virginia Beach, VA - USA
Monthly Salary:
$ 16 - 23
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
City/State
Virginia Beach VAWork Shift
First (Days)Overview:
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Position Status: Full-time Day Shift
Position Location: Remote ONLY in Virginia or North Carolina area. Must be able to travel on-site if you have having connectivity issues.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM
The Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility plan prescription benefits and claim payment issues or patient services needs such as updating billing information establishing payment plans resolving payment inquiries or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.
Education
High school diploma or equivalent Required
Certification/Licensure
No specific certification or licensure requirements
Experience
Two years of customer service experience Required
Previous data entry experience Required
Experience in a high-volume call center Preferred
.
We provide market-competitive compensation packages inclusive of base pay incentives and benefits. The base pay rate for Full Time employment is:$16.35 - $23.08. Additional compensation may be available for this role such as shift differentials standby/on-call overtime premiums extra shift incentives or bonus opportunities.Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
