Primary Purpose

To provide leadership management and oversight of district technology infrastructure networking server systems cybersecurity and end-user support services. TheSenior Directorof IT & Support Services ensures secure reliable and efficient operations of all technology systems that support instruction administration and compliance. This position works collaboratively with the Chief of Data & Technology to plan implement and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.

Qualifications

Education/Training:

• Bachelors degree in Computer Science Information Systems or related field (required)
• Masters degree (preferred)
• Industry certifications preferred (e.g. CompTIA Network Security CCNA MCSA or equivalent)

Experience:

• Minimum of seven (7) years of progressively responsible experience in information technology and network administration
• Minimum of three (3) years in a supervisory or management role within a K-12 or higher-education environment

Special Knowledge/Skills:

• In-depth knowledge of LAN/WAN design server administration and network security
• Expertise in Active Directory firewall systems and backup/disaster recovery processes
• Familiarity with SIS integrations single sign-on and data protection regulations (FERPA CIPA etc.)
• Strong leadership communication and project-management skillsAbility to analyze technical issues and implement sustainable solutions
• Demonstrated ability to manage budgets contracts and vendor relationships

Major Responsibilities and Duties

Infrastructure and Network Management

• Direct all aspects of network operations including LAN/WAN connectivity wireless infrastructure and internet security
• Oversee district servers storage and virtualization environments to ensure high availability and disaster recovery readiness.
• Maintain cybersecurity systems including firewalls endpoint protection intrusion detection and vulnerability management.
• Coordinate with external vendors to ensure uptime and compliance with E-Rate and other federal/state technology funding programs.
• Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs.

Helpdesk and Support Services

• Lead the districts helpdesk operations to ensure timely response resolution and customer satisfaction.
• Establish escalation procedures and service level agreements (SLAs) for IT support requests.
• Develop and implement staff training for technology best practices and security awareness.
• Manage device inventory imaging and lifecycle replacement for end-user hardware.

Systems Administration and Security

• Administer user accounts permissions and authentication systems (Active Directory Google Admin SSO).
• Oversee data backup retention and disaster recovery protocols to protect against data loss or system downtime.
• Collaborate with the Chief of Data & Technology to align security practices with SIS PEIMS and district data governance policies.

Project Management and Collaboration

• Participate in technology planning procurement and implementation of district technology initiatives.
• Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion.
• Prepare and maintain technical documentation network diagrams and standard operating procedures (SOPs).

Leadership and Supervision

• Supervise IT staff including network engineers technicians and helpdesk personnel.
• Develop professional growth plans for technology staff and conduct annual evaluations.
• Promote a service-oriented culture focused on problem solving efficiency and continuous improvement.

Supervisory Responsibilities

• Network Engineers
• Systems Administrators
• Technical Support Specialists/Helpdesk Staff

Working Conditions

Physical/Mental Demands: Ability to lift equipment up to 40 lbs; prolonged periods at a computer; travel between campuses.

Environment: Office and campus environments; occasional evening or weekend work for maintenance or system rollouts.

Required Experience:

Exec