Senior Client Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Defined Benefit Sr. Client Success Manager
Are you a fast learner who is fascinated by Client interactions
Are you a talented project manager looking to build your skills working with high profile
clients
Our Story
At Alight we believe a companys success starts with its people. At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values
Champion People be empathetic and help create a place where everyone belongs.
Grow with purpose be inspired by our higher calling of improving lives.
Be Alight act with integrity be real and empower others.
Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health wealth wellbeing absence management and navigation.
With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global organization Alight is the perfect place to put your passion to work.
Join our team if you Champion People want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at .
About the Role
The DB Senior Client Success Manager is the main client contact for complex deliverables and new products. They provide expert consultation shape decisions and uncover revenue growth opportunities by understanding client needs deeply. Additionally they work with internal teams to convey Alights stance on legislative changes and engage in strategic client discussions.
Responsibilities
Serving as subject matter expert on defined benefit regulations compliance requirements and industry best practices.
Effectively consult and present to external executive leader roles on plan design administrative considerations and legislative landscape.
Staying informed about market trends legislative changes and emerging technologies in the retirement benefits space.
Utilizing expert knowledge of DB to work with the client on difficult plan issues. We then work to provide guidance on complex plan changes or projects.
Managing in-year revenue growth with a focus on project work and upselling existing scope.
Managing to the client contract and preserving contract margins including SLA adherence and E&O negotiations.
Partnering with Oversight & Excellence to reduce total cost. Doing this by identifying opportunities to reduce demand improve delivery model cost drive efficiency and leverage scale.
Collaborating with Renewal Executives and Client Leader to prepare renewal. This includes gauging pulse of key stakeholders and decision-makers to expand or upsell current solution offerings.
Communicating regularly with clients at senior and executive levels of the organization on client delivery.
Requirements
7 years of experience in defined benefit plan administration.
5 years direct experience in client relationship and project management.
Possess the ability to work with and influence all areas of the client delivery business across all stakeholders and to best meet the outcomes for the client.
Possess the ability to anticipate the needs of client based on extensive DB and client knowledge. Identify and lead team through changes supporting the goals of the client.
Possess effective communication and influencing skills on domain and technical matters internally and externally.
Alight requires all virtual interviews to be conducted on video.
Flexible Working
So that you can be your best at work and home we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.
Benefits
We offer programs and plans for a healthy mind body wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity & adoption leave continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported. We know that diverse teams are stronger more innovative and more successful.
At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter more inclusive future.
As part of this commitment Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring reasonable accommodation is needed please contact .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local addition we take affirmative action to employ disabled persons disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.
We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
80000.00 CADMaximum :
104000.00 CADPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level including but not limited to a candidates experience education certification/credentials market data internal equity and geography. Alight makes these decisions on an individualized non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
DISCLAIMER:
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
From hire to retire, and beyond, your people depend on you for resources that will enhance their health, wealth, and wellbeing. Put the power in their hands with data and technology that provides clarity through timely, broader connected insights. Drive better outcomes for your people ... View more
