Customer Relations Officer

Customer Relations Officer - Viewhills Manor Vic 3802

• Progress with purpose at one of Australias largest health care providers
• Get ahead with salary packaging benefits and professional development in a supportive team environment
• This is a 6 months contract at our ViewHills Manor facility inEndeavour Hills VIC 3802

About the role

The Customer Relations Officer is the primary support for Home Manager responsible for Occupancy at the Home completing associated tasks from enquires through to welcome and resident transition. With the goal of balancing the right resident for home and optimising Occupancy of the home

• • Practice in accordance with Calvary and relevant Government Aged Care policies and procedures the position description Code of Conduct and industrial agreements.
  • Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvarys values of healing hospitality stewardship and respect
  • Build effective working relationships with facility staff and ILU residents

• • Strong focus on building and maintaining positive relationships with stakeholders.
  • Excellent communication skills both written and verbal.
  • Excellent customer service skills.
  • Demonstrated ability to work within a team environment.
  • High attention to detail
  • Ability to understand and use contemporary IT applications and platforms (including MS Office Teams etc) and ability to learn new ones when required
  • A thorough understanding of occupancy targets room prices and target resident mix (e.g. number of Supported residents) for the Home
  • Sound knowledge of administrative practices
  • Proven organisational skills and attention to detail with a demonstrated ability to prioritise own workload and to work effectively both independently and as part of a team meeting competing deadlines and delivering high quality outcomes.
  • Proven experience in a fast passed environment
  • Exceptional customer service
  • Ability to multi-task and manage conflicting demands
  • Manage and coordinator tours prepare paperwork and ensure rooms are ready for display
  • Previous experience with roster management is essential
  • Experience with Kronos or UKG Dimensions is favourable

• NFP salary packaging benefits discounted health insurance and gym memberships
• Paid parental leave
• Training development pathways and career opportunities
• Flexible hours that make sense for you

• As part of the application process you will be required to complete pre-employment checks which may include but is not limited to reference checks work rights criminal history check NDIS/WWCC/WWVP checks and a health evaluation to ensure suitability for the role
• You will be required to provide evidence of immunisation as required for your role